Nurse Account Manager

Description

At Clarest Health, we are dedicated to transforming patient care by providing innovative and efficient pharmacy services to healthcare facilities. Our commitment to excellence ensures that our automated dispensing solutions streamline medication management, improve patient outcomes, and enhance the overall efficiency of healthcare operations. As a part of the Clarest Health team, you'll be contributing to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.

We’re seeking a Registered Nurse-level Field-Based Account Manager who takes initiative, solves problems proactively, and builds strong relationships. In this role, you’ll be the main link between our closed-door pharmacy and the long-term care communities we serve. You’ll ensure exceptional service through regular site visits, staff training, and smooth implementation of pharmacy technology, keeping communication clear between our pharmacy and client teams. If you’re motivated by connections, driven to improve outcomes, and committed to quality care, we’d love to hear from you.

Location: Field-Based – Connecticut Region

Salary: Salary starting between $100k - $105k + Substantial Mileage Reimbursement

Schedule: Monday – Friday, Day Working Hours

Travel Requirement: 70% + (Travel Reimbursement Provided)

Transportation: This role requires a valid driver's license and valid car insurance

Reports To: Account Management Leadership Team

What We Offer:

• Comprehensive Medical, Dental and Vision Insurance (as low as $13.73/pay)
• Free Virtual Care – Telemedicine
• Flexible Spending and Health Saving Accounts
• Substantial PTO Offering in Year One, with an Increase After Your First Year
• Travel Mileage Reimbursement
• 401k with company match
• Referral Bonuses
• Life Insurance
• Pet Insurance
• Legal Insurance
• Make a difference in the lives of others!
• We are growing and that means more opportunities

Key Responsibilities:

• Conduct regular site visits to monitor service quality, address client needs, and build strong relationships.
• Partner with facility and corporate leaders to ensure satisfaction, retention, and effective communication.
• Lead meetings, calls, and training sessions (virtual or on-site) to support staff education and share pharmacy updates.
• Oversee new facility onboarding and transitions, including setup, training, and operational support.
• Support adoption of pharmacy technology tools and troubleshoot issues as needed.
• Document visits, client interactions, and follow-up actions in line with company guidelines.
• Collaborate with pharmacy leadership and internal teams to resolve issues and maintain high service standards.
• Maintain compliance with Clarest’s Code of Conduct and all regulatory and reporting requirements.

Qualifications:

• Must have an active RN license in good standing
• Must have strong working knowledge of Long-Term Care operations and workflows (required)
• At least 3 years of relevant experience in Account Management (preferred)
• Must possess a valid driver’s license in good standing and active car insurance

Skills + Abilities:

• Must be able to communicate clearly and effectively, both verbally and in writing, with facility staff and internal teams
• Ability to motivate and lead teams, as well as develop and implement training materials for community/facility staff
• Demonstrated ability to identify issues, investigate concerns, and develop and implement solutions
• Strong customer service orientation with the ability to manage customer relationships, resolve complaints and ensure satisfaction
• Ability to lift up to 40 lbs., drive, and travel up to 70% of the time