Service Delivery ManagerArtech • Carrollton, TX, United States
No longer accepting applications
Service Delivery Manager
Artech • Carrollton, TX, United States
10 days ago
Salary
$35.00–$40.00 hourly
Job type
- Temporary
Job description
Service Delivery Manager
Locations: Morrisville NC / Franklin, TN / Westmont, IL / Carrollton, TX / Andover, MA
Duration: 6 Months Contract
Schedule: Hybrid (3 days onsite / 2 days remote) Rate Range: $35 to $40 per hour on W2
The primary areas of focus for this position are:
- Customer Service Request Intake
- Planning and preparation for core service execution teams
- Ownership of all coordination for core service delivery
- Work Order Creation and lifecycle management
- Cross-functional collaboration and communication to ensure streamlined and expeditious delivery
- Direct support from our customers
- Operational excellence and world class service delivery
Responsibilities:
- Service Delivery Planning for all core service types
- Service Agreements
- Reactive work orders
- Quoted Service
- Relationship Development with execution/action teams
- Coordination of internal and external teams and subcontractors in a rapid response business environment
- Networking internally and externally
Must Have:
- Familiarity and a general understanding of the systems we support and the components within
- Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
- Exceptional communication skills - verbal and written
- Commitment to excellent customer service
- Best in class organizational skills
- Ability to manage and prioritize multiple responsibilities simultaneously
- Shape Expectations & Outcomes
- Complete and accurate Customer Service Request Intake
- Response time
- Accuracy of work order creation
- Prioritization Material Ordering
- Coordination of supplemental labor, subcontractors, outside service providers, etc. Planning and Scheduling
Software/Skills:
- Strong Experience with Client Office
- Virtual (PC Based) Call Systems (Genesys system preferred)
- Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
- Tableau (user level)
- Client Dynamics (Preferred)
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Service Delivery Manager • Carrollton, TX, United States
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