Location: Hollywood, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Provides first-level system maintenance and support to customers regarding HRIS requests. Maintains the integrity of HR information systems (i.e. Workday) by managing data entry, processing employee records, generating reports, and providing troubleshooting support. Ensure system data accuracy, assist with compliance, and offer technical support to employees.
Supports day-to-day issues and maintenance needs for HRIS systems. Initiates and monitors basic Workday business processes, ensuring movement through the appropriate approval chains without bottlenecks. Responds to and resolves "How-to" questions and technical tickets from employees and managers regarding Workday. Performs manual data entry and mass uploads for employee lifecycle events. Documents, diagnoses, resolves and closes HR cases according to HRIS guidelines. Promptly escalates issues to higher-level technical support when necessary. Design, develop, and generates reports for system optimization partnership with Analyst to learn configuration and automation. Assists in User Acceptance Testing (UAT) for system updates by following pre-defined test scripts and reporting bugs. Provides first-line support for HRIS issues, including troubleshooting and maintaining system documentation. Lead the development, governance, and continuous improvement of training materials, job aids, standard operating procedures (SOPs), and knowledge base content to drive enterprise-wide user adoption, operational consistency, and process excellence. Prepares, generates and distributes monthly and on-demand reports and the maintenance of assigned data tables.
ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK
Associates (Required)
Specialist - HR Technology - FT - Days - MSS • Hollywood, FL, United States
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