Join our team as a Product Support Analyst and become a pivotal player in enhancing customer experience for our customer's innovative digital products. In this role, youll leverage your expertise to monitor, troubleshoot, and resolve customer issues while serving as the subject matter expert for a eCommerce workstream. Top candidates will be passionate about providing exceptional support and driving continuous improvement. Help us power digital solutions in a collaborative environment.
Responsibilities of the incumbents are to provide worldwide support for the digital products and applications associated to the corresponding workstream:
Requires a college or university degree, technical certification or equivalent experience. At least 2 years of experience in product service support, application support, or equivalent support work.
Interpersonal skills to deal with sensitive, emotional or potentially controversial situations. Ability to influence behavior change in people (including customers, suppliers, other employees, dealers, etc.) and/or obtain the cooperation and commitment of others as needed. This position should be familiar with project management methodologies as they will participate in multiple projects representing expertise for the application or process. Experience with the use of Salesforce, specifically for Customer Relationship Management. Experience in Contact Center Operations, specifically related to customer experience and/or customer support. Strong planning and communication skills. Strong critical thinking/problem solving skills. Vendor Management experience.
Product Support Analyst • Peoria, IL, United States
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