We’re seeking a Field Service Manager to lead and scale our field operations, ensuring high-quality, efficient service delivery across a national technician network. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading distributed teams, and is passionate about operational excellence and customer satisfaction.
Lead and manage a team of field technicians across multiple regions
Oversee scheduling and dispatch to ensure timely and cost-effective service delivery
Monitor key performance metrics (response time, completion rates, utilization, quality) and drive continuous improvement
Partner with internal teams (Sales, Project Management, Operations) to align service delivery with business goals
Serve as a primary point of contact for clients, vendors, and project stakeholders
Coach, mentor, and develop technicians to improve performance and service quality
Conduct field visits and performance evaluations
Support hiring and onboarding of new technicians
Manage service-related costs, inventory, and resource allocation
Implement training programs and certification processes for supported products
Ensure accurate documentation and timely service order completion to support billing
Competitive salary
Medical, dental, and vision insurance
401(k) with company match
Life and disability insurance
Paid time off
Opportunities for advancement within a fast-growing technology organization
A collaborative culture that recognizes and rewards high performance
Experience managing field service technicians or distributed teams
Strong scheduling, dispatching, and resource allocation experience
Ability to analyze performance metrics and drive improvements
Strong communication, organization, and decision-making skills
Willingness to travel (~2 days/week)
Multi-region field service leadership experience
Background in construction or technical service environments
Experience working cross-functionally (Sales, Ops, PMs)
Familiarity with service metrics and dispatching tools
Thrive is an equal opportunity employer.
Field Service Manager • Louisville, Kentucky, United States
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you!... Show more
Tech-24, A Commercial Foodservice Repair Company is currently recruiting qualified candidates for a Service Manager position.This position is responsible for all day-to-day management of field serv... Show more
Field Service SupervisorLGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products.Our skilled colleagues serve customers in various industrial segments to i... Show more
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more
Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management; managing the overall performance of a team; provi... Show more
Lead the Way with Dayton Freight as a Service Center Manager!.Looking for a leadership role where you can truly make an impact? As a Service Center Manager, you'll be at the heart of the operation.... Show more
With over 138 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America.Through our North Amer... Show more
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on th... Show more
With over 35 years of cross-industry management consulting experience, DeWolff, Boberg & Associates has successfully provided services to a variety of clients worldwide and has conducted over 700 p... Show more
Clean Harbors in Louisville, KY is seeking a Field Service Project Manager to scope projects, provide client support, and prepare proposals/cost estimates.Environmental Projects include remediation... Show more
OverviewThe Field Manager is responsible for coordinating, supervising, and ensuring the successful execution of orders, operations, or tasks in the designated field or market.This responsibility i... Show more
Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Senior Manager, Field Service to join the Distribution and Logistics Team in Louisville, KY.Overview of the Posit... Show more
Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction tools, we aim to be the only call needed t... Show more
Are you positive, outgoing, fun, engaged and open to change and challenges with a sense of urgency?Are you a team builder, able to coach others to be successful in their roles?Are you a strong lead... Show more
Field Assistant Operations Manager.Our long-term client, a growing company in the Louisville area, is seeking a motivated and versatile Field Assistant Operations Manager to join their team onsite ... Show more
Join our growing team as a British Airways Customer Service Representative to work collaboratively across teams and departments, gain knowledge of company offerings to better serve clients, and mai... Show more
The Field Operations Manager is responsible for overseeing and coordinating all aspects of landscape maintenance and installation projects.This role involves managing a team of landscape profession... Show more
Surface Warfare Officers lead at sea by managing ship operations, combat systems, navigation, and warfare tactics to ensure mission readiness across the Fleet on destroyers, cruisers, amphibious sh... Show more
We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who c... Show more
The Parts Specialist will provide all retail and installer customers with a high level of service.This position will also support store management in the accomplishment of assigned tasks.Bilingual ... Show more
