Account Manager, Employee Benefits

HUB ACCOUNT MANAGEMENT SPECIALIST

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

DUTIES AND RESPONSIBILITIES

• Establishes and maintain strong business relationships with clients and insurance carriers.
• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data
• Acquires understanding of clients' business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.
• Apprises clients of other HUB resources, carrier/vendor offerings and emerging industry trends.
• Assists client with all billing issues including auditing and reconciliation.
• Develops and communicates strategy for Market Analysis, analyzes Market Analysis results, reports to carrier partners/vendors and negotiates with carriers throughout the market analysis process.
• Ensures all services are implemented according to established project plans and all client deliverables meet quality standards.
• Facilitates client introduction and coordinates with HUB Specialty Practice Teams.
• Gathers data and prepare/conduct presentations (Renewal/OE/Post Renewal Debrief).
• Leads implementation of new and renewal plans or programs.
• Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve.
• Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance
• Manages the enrollment process, meets with client and/or employees, completes employer group application. Follows up with carrier on additional information needed and manages the implementation and maintenance of online enrollment systems.
• Partners with producer(s) to develop and implement clients' benefits strategies; including designing benefit programs based on client objectives, performing financial analysis, plan assessment, benchmarking, funding alternatives
• Prepares and/or peer reviews (and deliver, if applicable) the EB Comp Disclosure.
• Provides benchmarking/plan assessment data.
• Provides direction on contribution modeling with Business Analysts.
• Provides feedback to sales, account management and marketing teams for future service enhancements.
• QA Review on financial and communication materials prepared by team.
• Responsible for strategic planning; including designing benefit program based on client objectives (Multi-Year Strategy, Compliance Calendar, Implementation Timelines).
• Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses.
• Submits BOR letter to all carriers and follow-up to obtain contracts, obtain current renewal and current benefit descriptions.
• Updates open enrollment packets including current benefits and rates for all lines of coverage, cobra administration forms, written plan documents and summary plan descriptions, on an annual basis for clients; may also include 5500 filings
• Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB's best practices and standard procedures.
• Performs other duties and projects as assigned.

QUALIFICATIONS

• High School Diploma / GED; college degree strongly preferred
• 5+ years of related benefit insurance industry experience (brokage preferred) or equivalent combination of education & experience
• Life & Health insurance License
• Experience in managing wellness programs within large accounts preferred
• Experience in self-funded account management preferred

KNOWLEDGE / SKILLS / ABILITIES

• Strong knowledge of employee benefits products and services and how they are delivered to clients; knowledge of related legislation such as ACA, COBRA and HIPAA.
• Confidence and demeanor to effectively interact with all levels within the organization.
• Computer skills including Microsoft Office Suite, Outlook and agency management systems.
• Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
• Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients' needs.
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
• Ability to effectively work with a team and coach others in developing their skills and abilities.
• Ability to ready, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Desire to learn and grow within the insurance industry.

WORKING CONDITIONS AND PHYSICAL DEMANDS

• This position primarily involves remaining in a stationary position for the majority of the workday.
• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

WHY CHOOSE HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.