Talent.com
Harbor Health Services, Inc.
Call Center SupervisorHarbor Health Services, Inc. • Boston, MA, United States
Call Center Supervisor

Call Center Supervisor

Harbor Health Services, Inc. • Boston, MA, United States
1 day ago
Job type
  • Full-time
Job description

Call Center Supervisor

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton and a Woman, Infants and Children (WIC) Nutrition Program. To help further the mission of Harbor, we are looking for a talented Call Center Supervisor to join our team!

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role:

The Call Center Supervisor is responsible for supporting the operations of the Harbor Health consolidated Call Center. Hours will be on site at our health center located in Dorchester.

Responsibilities:

  • Ensures efficient and effective day to day operations of the Call Center.
  • Participates in the planning, coordinating and/or supervising of all Call Center functions.
  • Daily responsibility for the scheduling and realignment of staff to ensure effective coverage for call answering and appointment making functions.
  • Ensures all related processes are functioning properly including transferring calls; effectively solving problems and troubleshooting issues
  • Assists in the implementation and monitoring of the new initiatives.
  • Monitors daily call volumes, running daily and weekly performance reports.
  • Responsible for the hiring, direct supervision and management of Call Center staff.
  • Provides orientation and training and on-going education for all Call Center staff.
  • Provides coaching on quality control evaluations.
  • Trains and prepares Call Center Agents to respond to patient questions and complaints and troubleshoots problems with services offered as needed.
  • Ensures agents understand and comply with all call center objectives, performance standards, and policies.
  • Answers agent and other Harbor Health staff questions and inquiries regarding best practices, difficult calls or investigations.
  • Identifies operational issues and suggests possible improvements.
  • Monitors and evaluates agent performance, provides learning and/or coaching opportunities, and takes corrective action, if necessary.
  • Prepares reports and analyzes data to assist management as they determine call center goals.
  • Works with Director of Patient Access or designee to support call center operations and performance; conducts interviews and hires candidates.
  • Approves time cards for Call Center Agents each pay period in a timely manner.

Requirements:

  • High School Diploma/GED
  • 1 or more years of experience in the management of a Call Center
  • 1 year of experience directly supervising staff
  • Computer Literate with Intermediate skills in Excel, Word and Outlook and Teams, EPIC/OCHIN experience preferred
  • Excellent verbal and written communications skills and customer service skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.

When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.

Monday through Friday 8:30 AM - 5:00 PM. Full Time 40 hours weekly

Create a job alert for this search

Call Center Supervisor • Boston, MA, United States

Similar jobs

Call Center Jobs

TradeJobsWorkforce02475 Arlington Heights, MA, US
$11.00 hourly
Full-time +1

Full time and Part time positions avaiable as a Call Center Representive or Telemarketer *Performance Based: Make from $11.REQUIREMENTS: Passion to provide phenomenal service to all potential cust... Show more

 • Promoted

Senior Manager, Data Center Operations

Akamai TechnologiesCambridge, MA, United States
Full-time

Senior Manager, Data Center Operations.Would you like the opportunity to work in a high-impact role directly contributing to Akamai's growth? Do you enjoy building hardware platforms at global scal... Show more

 • Promoted

OPERATIONS SUPERVISOR

Kampgrounds of AmericaMiddleboro, MA, United States
Full-time

KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality.KOA has 500+ locations across the United States and Canada including a mix of franchised and... Show more

 • Promoted

Client Operations Supervisor

Barry'sBoston, MA, United States
Full-time

Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry,... Show more

 • Promoted

Supervisor - Salem

The JuicerySalem, MA, United States
Full-time

Join our team at The Juicery in Salem, MA!.As a Supervisor, you'll be responsible for helping to create an exceptional environment for both team members and customers.You'll play an essential role,... Show more

 • Promoted

Sales Supervisor - Boston

Alice + Olivia by Stacey BendetBoston, MA, United States
Full-time

The Sales Supervisor is responsible for driving the business as an active member of the sales team to ensure business growth and profitability, while exhibiting a strong sense of leadership.The Sal... Show more

 • Promoted

Supervisor - Inside Sales

WESCO InternationalCanton, MA, United States
Full-time

As the Supervisor - Inside Sales, you will assist branch management in the formulation of sales strategies and execute, plans and budgets to grow accounts, margin, and recruit new customers.You wil... Show more

 • Promoted

Vehicle Title Supervisor

LendbuzzBoston, MA, United States
Full-time

At Lendbuzz, we believe financial opportunity should be more personalized and fair.We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit.... Show more

 • Promoted

Supervisor - Audit Department

Gray, Gray & GrayCanton, MA, United States
Full-time

Gray, Gray & Gray is one of New England's fastest growing independent full-service consulting, accounting and advisory firms and we are looking for highly motivated, enthusiastic professionals who ... Show more

 • Promoted

Shift Supervisor

CVS HealthLakeville, MA, United States
Full-time +1

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who c... Show more

 • Promoted

Hub Supervisor

O'Reilly AutomotiveBrockton, MA, United States
Full-time

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual, quarterly performance, or premiums may be paid in amoun... Show more

 • Promoted

Shift Supervisor

K1 SpeedBoston, MA, United States
Full-time

Do you have the need for speed? Do you thrive in a fast paced, energetic work environment that focuses on serving our customers? If so, K1 Speed is the place for you.As the nation's indoor electric... Show more

 • Promoted

Call Center Supervisor (Auto Collections)

FH Cann & Associates Inc.North Andover, MA, United States
Full-time

Cann & Associates (FHC), founded in 1999, is a nationally recognized leader in contact center services, financial recovery, loan servicing, and business process outsourcing (BPO).For more than ... Show more

 • Promoted

Facilities Supervisor

The Building PeopleBoston, MA, United States
Full-time

The Building People delivers integrated solutions that connect technology, buildings, and people to optimize real estate performance, facility operations, and workforce outcomes.With over 450 contr... Show more

 • Promoted

Shift Supervisor

Oak St. HealthGeorgetown, MA, United States
Full-time +1

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who c... Show more

 • Promoted

Audit Supervisor

KLRAndover, MA, United States
Full-time

KLR is one of the largest full-service CPA and business advisory firms in New England and is ranked amongst the Top 100 firms in the United States.From our offices in Andover, Boston, Lausanne, New... Show more

 • Promoted

Call Center Supervisor

Harbor Health Services, Inc.Boston, MA, United States
Full-time

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their fu... Show more

 • Promoted

Facility Operations Supervisor

LifetimeMedford, MA, United States
Full-time

Facility Operations Supervisor.By doing safety checks and repairs, the Facility Operations Supervisor can assure the safety and cleanliness of the club.As the Supervisor you will work the opposite ... Show more

 • Promoted

Facility Supervisor

Facility Management CorporationSomerville, MA, United States
Full-time

Facility Management Corporation, known as "FMC Ice Sports" was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our co... Show more

 • Promoted

Supervisor

Global Channel ManagementLynnfield, MA, United States
Full-time

Senior Supervisor needs 2+ years experience.Requires in-depth understanding of concepts, theories and principles in own discipline and growing knowledge of other disciplines.Translates strategy/pri... Show more