We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common technology issues, including account access, EMR/EHR systems, healthcare applications, email, VPN, connectivity, and basic hardware/software troubleshooting.
The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to communicate clearly and professionally with users of all technical skill levels.
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
Provide first-level technical support for common IT issues, including password resets, account lockouts, EMR/EHR access issues, healthcare application support, VPN, email, connectivity, software, and basic hardware problems.
Follow documented procedures, knowledge base articles, and internal support workflows to troubleshoot and resolve user issues.
Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed.
Provide professional, patient, and customer-focused support to users of all technical skill levels.
Assist with basic user account setup, access changes, and application support as needed.
Support increased ticket or call volume during peak periods, system updates, and special projects.
Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies.
High school diploma or GED required.
Active HIPAA compliance credential or training required.
1+ year of IT help desk, service desk, technical support, or related experience preferred.
Basic understanding of Windows, email, user accounts, password resets, VPN, and common business applications.
Strong verbal and written communication skills.
Customer-focused mindset with the ability to remain calm, professional, and helpful under pressure.
Strong attention to detail and ability to accurately document support activity.
Ability to handle confidential information with professionalism and discretion.
The ideal candidate is a dependable, service-oriented IT professional who enjoys helping users solve technical problems. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
IT Help Desk Specialist • Baton Rouge, Louisiana, United States
Velvet Horizons operates as a fully remote service provider focused on coordinating customized client arrangements.We prioritize efficiency, organization, and consistent service delivery across all... Show more
Seasonal Operations Technical SpecialistOur company cares about helping people.Our purpose is to provide help and inspire confidence in our clients and communities everywhere.Our associates feel a ... Show more
This is a full-time, on-site position where you'll support critical infrastructure at world-class data center facilities.Comprehensive benefits package including:.Health, dental, and vision insuran... Show more
Claims SpecialistNTT DATA currently seeks a Claims Specialist.This is a temporary employment opportunity anticipated to run through 08/31/26 12:00 AM.We always attempt to extend or convert to regul... Show more
Job Title: Turnaround Administrative Support - Plant Site (TWIC Required)Location:Plaquemine, LA 70764 (onsite)Duration:Project / Turnaround AssignmentShift:12-hour shifts (Days & Nights) - 24/... Show more
Office Administration Work - Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level Office Administration Support Assistant opportunity.This rol... Show more
Application Support and Training Operations.Oversees the design and maintenance of various agency utilized applications/solutions using the available resources.Analyze functional requirements and t... Show more
Remote Service Desk Manager - Active Secret Clearance RequiredJob ID2025-8358Job LocationsUS-MS-Stennis Space Center US-LA-Baton Rouge US-RemoteCategoryIT :Support / TechnicianTypeRegular Full-Time... Show more
The HRIS Specialist provides administrative support to the Benefits Administrator and the Human Resources Department.This position requires frequent interaction with employees, retirees, beneficiar... Show more
Support Services Program Manager.Provide day-to-day project management support.Create project documentation: status reports, schedules, meeting minutes, etc.Monitor processes and deliverables.Condu... Show more
Support Services Project Manager/Specialist.This position will focus on large-scale infrastructure transitions and vendor management:.Lead the project lifecycle for the Telecommunication Legacy Ser... Show more
Gulfstream Staffing has partnered with a Global Healthcare Organization that is experiencing a rapid growth phase.We are currently seeking candidates for a full-time Director Of It Operations oppor... Show more
OverviewDhaka Technologies Limited is seeking experienced Systems Administrators to support the Office of Technology Services (OTS).This role focuses on managing and maintaining enterprise-level sy... Show more
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms.IRI has built its reputation on excellent service and integ... Show more
IT Support Specialist I The Office of the Circuit Executive for the Fifth Circuit in New Orleans is seeking qualified applicants for the position of IT Support Specialist I.The incumbent reports to... Show more
Exciting Career Opportunity - Operations Support CoordinatorJoin a dynamic organization in the energy sector as an Operations Support Coordinator, contributing significantly to the seamless daily o... Show more
Deliver parts and/or products to OReilly stores and DC in a safe and efficient manner.Bilingual candidates encouraged to apply.ESSENTIAL JOB FUNCTIONS - Drive company vehicle to deliver parts and p... Show more
U-Haul is looking for a responsible, motivated and thoughtful person to manage one of our moving and storage centers.As a Storage Center General Manager, you will be responsible for keeping your ce... Show more
