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Infrastructure Support EngineerAmerican IT Systems • Plano, TX, United States
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Infrastructure Support Engineer

Infrastructure Support Engineer

American IT Systems • Plano, TX, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Infrastructure Support Engineer

Location: Plano, TX

Years of Experience: 3-7 Years

Job Description

  • Single point of contact for end user to receive support and maintenance for computers and network system
  • Ensure that Incidents and Service Requests have been dealt with to the Business user's satisfaction
  • Ensure that response time and resolution time objectives are met as defined in the SLA
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Implement and manage security measures to protect the infrastructure from vulnerabilitie
  • Collaborate with cross functional teams to support infrastructure related projects and initiative
  • Collaborate with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies
  • Ensure adherence to security, compliance, and corporate IT governance policies.
  • Customize desktop hardware to meet user specifications and site standards
  • Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
  • Working knowledge of Intune, SCCM, AD, DHCP, DNS and remote control tools
  • Troubleshooting network connectivity in a LAN/WAN environment
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
  • Work with WDS Management team to test and deploy desktop images
  • Provide and support Data Centre Activities
  • Support all Microsoft, third party and internally designed applications.
  • Provide detailed documentation and communicate precisely with other IT teams as required.
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Ensure that there is sufficient support to clients and provide friendly customer service
  • Works with vendor support contacts to resolve technical problems
  • Knowledge of all software applications used within the organization
  • Responsible for tracking hardware and software inventory

Skills:

  • In depth knowledge of Windows desktop technologies
  • In depth knowledge of Desktop and laptop hardware
  • Intermediate knowledge of TCP/IP, DNS and Internetworking Technology
  • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Knowledge of ITIL
  • Knowledge of Server, Voice & Communications Infrastructure
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Infrastructure Support Engineer • Plano, TX, United States

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