Capital One is seeking a highly specialized, technically grounded, and business-focused Manager of Analytics Automation & AI (AAA) to spearhead our next-generation operational intelligence and systemic evolution initiatives. This role requires a distinct, hybrid professional paradigmblending deep, enterprise-grade Robotic Process Automation (RPA) design patterns with modern Cloud AI ecosystems, Salesforce omni-channel structures, and formal financial service architecture. You will not simply document parameters; you will serve as the chief architecture liaison and strategist who scales intelligent agent boundaries across core banking grids, CRM engines, and multi-tenant cloud platforms. If you hold deep expertise across PSM frameworks, legacy modernization, and high-velocity analytics engineering, this position offers an impactful playground to transform complex operational frameworks.
Basic Qualifications:
Technical Competencies & Niche Combinations:
Intelligent AI Automation Strategy: Architect, execute, and scale an enterprise end-to-end RPA roadmap. Mature targeted automation concepts into fully scaled agentic workflows by leveraging Google Cloud AI Agents integrated with core delivery models.
Salesforce & Omni-Channel Orchestration: Lead complex integration ecosystems combining Salesforce Service Cloud, Marketing Cloud, and Social Listening platforms to achieve unified consumer operational flows.
Advanced Requirements Management & Design: Author robust, bulletproof Business, Technical, and Product Requirement Documents (BRD, FRD, PDD, SDD). Bridge gaps between senior executive management, core architects, and quality engineering teams by translating large-scale strategic epics into micro-executable Agile user stories.
Architectural Risk Mitigation: Perform deep data lineage analysis, structural validation, and risk mitigation across complex system interfaces to prevent downstream defect propagation during high-velocity deployments.
Agile & Scrum Governance: Facilitate daily Scrums, user story grooming, and sprint reviews. Standardize tracking frameworks using Jira Agile dashboards, burn-up/burn-down metrics, and centralized SharePoint configurations.
Mentorship & Continuous Engineering: Mentor upcoming technology and analytics professionals. Conduct systematic knowledge-sharing sessions while running infrastructure cost-benefit and performance evaluations to identify ongoing efficiency opportunities.
Note
Preferred Qualifications & Certifications: Certifications: Professional Scrum Master I (PSM I), ISTQB Foundation Level, and specialized accreditations in Tableau Data Visualization / Cloud AI engineering.
Analytics Automation & AI (AAA) Manager • Atlanta, GA, United States
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