Customer Service Assistant

Benefits:

• Positive Office Culture
• 401(k) matching
• Flexible schedule
• Opportunity for advancement
• Training & development

Customer Service Assistant – Part-Time
Hieu Tran – COUNTRY Financial | Lombard, IL


Start Your Career in Insurance with a Flexible, Part-Time Opportunity


Are you friendly, organized, and enjoy helping people? Are you looking for a flexible part-time position where you can gain valuable office and customer service experience while exploring a potential career in insurance?


Hieu Tran – COUNTRY Financial in Lombard, IL is looking for a Customer Service Assistant to join our team. This is an excellent opportunity for someone who enjoys working with people, learning new skills, and being part of a professional, customer-focused office.


No insurance experience or license is required. We're looking for a dependable, personable team member who is willing to learn and help support our customers and the day-to-day operations of the agency.


Bilingual Vietnamese speakers are strongly encouraged to apply!


What You'll Do
As a Customer Service Assistant, you'll help with basic office responsibilities and provide friendly support to our customers.


Responsibilities may include:

• Answering phones and assisting customers with basic questions.
• Greeting and helping customers in the office.
• Responding to customer requests and directing questions to the appropriate team member.
• Assisting with routine administrative and insurance office tasks.
• Helping organize and maintain customer records and documents.
• Scheduling appointments and assisting with follow-up communications.
• Supporting the agency team with day-to-day office needs.
• Learning about insurance products and agency processes.
• Providing a professional, friendly experience to every customer.

What We're Looking For
The ideal candidate is:

• Friendly, professional, and comfortable working with people.
• Dependable, organized, and detail-oriented.
• A strong communicator and active listener.
• Comfortable answering phones and interacting with customers.
• Willing to learn new computer systems and office technology.
• Able to work independently while being a positive team player.
• Eager to learn and take on new responsibilities.
• Previous office, administrative, retail, hospitality, or customer service experience is a plus, but not required.
• Bilingual Vietnamese is a big bonus!
  
  

Why Join Us?

• Part-time position with a flexible schedule.
• No insurance experience required.
• No insurance license required to start.
• Gain valuable experience in a professional insurance office.
• Learn about the insurance industry and customer service.
• Supportive team environment with opportunities to learn and grow.
• Potential to transition into a full-time position in the future if desired.
• Opportunity to pursue an insurance license and grow into a licensed role if you're interested in building a career in insurance.

A Great Opportunity to Get Your Foot in the Door


This position is ideal for someone who wants a flexible part-time job today while keeping the door open to a bigger career opportunity tomorrow. Whether you're looking to gain professional experience, explore the insurance industry, or eventually pursue a full-time or licensed position, we'll help you learn and grow along the way.


If you're dependable, personable, and ready to learn, we'd love to meet you!