Eleven Recruiting is seeking an experienced User Support Analyst to join one of our largest legal clients in Downtown, Los Angeles. The ideal candidate provides first and second-level technical support to end users in a large enterprise environment, delivering concierge-level service both onsite and remotely. This role is responsible for troubleshooting hardware, software, mobile devices, collaboration tools, and connectivity issues while ensuring timely resolution of incidents through the organization's ticketing system. The analyst participates in a rotating help desk and after-hours support schedule, assists with endpoint deployments, inventory management, software updates, conference room technology, and provides smart-hands support to engineering teams.
Responsibilities:
Qualifications:
Pay Rate: $38.00 - $39.50/hr
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User Support Analyst • San Francisco, CA, US
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