The Service Manager is a pivotal leader responsible for overseeing a team of Service Employees and managing industrial water treatment systems to achieve operational excellence. This multifaceted role integrates project, leadership, personnel management, customer engagement, and technical expertise to drive growth in service operations. The Service Area Manager is accountable for the successful execution of service contracts, with a strong emphasis on safety, cost efficiency, and customer satisfaction. They provide daily guidance to Service Technicians, maintain consistent communication with site leadership and various internal teams (Service, Regen, Sales, Admin) to ensure high levels of customer fulfillment, and guarantee the availability of necessary equipment and materials for operations. Furthermore, they are the primary point of contact for resolving service issues with customers, collaborating closely with the regeneration and sales teams to foster sustainable growth and enhance customer satisfaction.
Core competencies include technical acumen, leadership and EHS/quality, team empowerment, contractual integrity, talent cultivation, operational oversight, client relations, and business development.
Key responsibilities involve employee management, small project leadership, technical documentation review, process optimization, stakeholder and internal communication, proactive issue resolution, resource allocation, performance analysis, risk mitigation, reporting, maintenance administration, daily workflow management, service report review, KPI management, fleet oversight, training and development, material procurement, SOP development, quality assurance participation, sales enablement, hands-on support, on-call availability, and asset protection.
Duties and responsibilities include proven expertise in team building and management, a strong sense of accountability, demonstrated initiative, adeptness at process improvement, proficiency in project management and project controls, computer proficiency, excellent analytical skills, a reliable and thorough approach to problem-solving, exceptional organizational and time-management skills, and strong communication skills.
Qualifications include a high degree of adaptability and experience in Management of Change, solid financial acumen, knowledge of OSHA Standards and other Quality and Safety protocols, DOT qualification experience, a Bachelor of Science degree in a technical field or an Associate's Degree in applicable disciplines, ability to obtain a TWIC card, minimum of 5 years of water industry experience, minimum of 8 years of experience in managing people, certification in Project Management, Root Cause Analysis training, Water Treatment License, in-depth knowledge of industrial water treatment processes, proficiency in Google Suite, Tableau, and Salesforce, thorough understanding of industrial maintenance activities, certifications or extensive experience in leadership, experience in water plant operations or maintenance, ability and willingness to work in all weather conditions, ability and willingness to read and interpret technical manuals, procedures, and regulations, ability and willingness to work in diverse environments, strong leadership traits and skills, knowledge of commercial and industrial membrane systems and UV systems, vocational training in applicable fields, knowledge of PLC logic/programming, knowledge of ion exchange and membrane theory and operation, college coursework in chemistry, experience driving company vehicles, and ability and willingness to be on-call for emergency response.
Estimated travel associated with this role is 20%.
Service Manager - Water Treatment • Dallas, TX, United States
The Boat Services Manager is under the supervision of the Boat Manager.This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-S... Show more
Corporate FP&A Senior Analyst/Manager.NCS is a leading industrial products, services and technology company whose primary end-market is car wash operators.NCS provides a full suite of manufactured ... Show more
Looking for more than just a job? The City of Dallas offers careers with purpose.With competitive benefits, growth opportunities, and a vibrant work culture, we're committed to helping you thrive w... Show more
Hire, train, oversee, and sometimes fire employees Order food and beverages, equipment, and supplies Oversee food preparation, portion sizes, and the overall presentation of food Inspect supplies, ... Show more
The importance of water to the health of our world can't be overstated.Water is essential for all living organisms to survive and thrive.The water industry must continue to build resiliency and lea... Show more
Job DescriptionPosition OverviewA growing and well-established engineering and construction firm is seeking a Senior Wastewater Project Manager to take on leadership responsibilities with the oppor... Show more
We are seeking a dynamic and experienced Plumbing Department Manager to lead and oversee all operations of our plumbing division.This role is critical to ensuring high-quality workmanship, strong t... Show more
GFT is seeking an experienced Area Leader for Water Group to join our team in Dallas, TX! This role follows a hybrid work model, requiring regular attendance at our Dallas, TX Office.Joining the wa... Show more
OverviewAre you ready to move your career forward, and start the BEST job of your life? Haskell is committed to providing you with the resources to help you grow and discover your potential.We prom... Show more
Job Description:Overview:The Senior Construction Representative position is responsible for leading inspection services for large-scale infrastructure projects, ensuring adherence to design, safety... Show more
Ability to communicate orally and written in Spanish and English.BILINGUAL CANDIDATES ONLY!Management position with emphasis placed upon the planning, coordination, implementation, and follow-up of... Show more
Senior Water/Wastewater Project Manager.AECOM, the world's trusted infrastructure consulting firm, is seeking a Senior Water/Wastewater Project Manager for our Dallas, TX office to join our Water G... Show more
Communities everywhere share the need for clean water.And as they work to meet that need, they're facing new, more complex challenges every day.Stantec's water professionals collaborate to contribu... Show more
Food Service Operations Manager.SSA Group at Dallas Zoo is looking for a talented Food Service Operations Manager to join our team!.All applications should be submitted within 7-days following post... Show more
Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Leadership & Team DevelopmentLead, mentor, and develop ser... Show more
Build and Lead a Water Utility Infrastructure Practice Dallas, TX.We're partnering with a highly respected engineering firm to identify a senior leader who's ready to build, lead, and grow a water... Show more
OverviewIf You're the Best at Sales, You Have a Place with the Best in PestsWhen you're an Orkin Service Manager, you're quality control ensuring top-notch service from the industry leader with alm... Show more
Job Description:DUTIES and Responsibilities: Serve as the primary point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally.Conduct regular ch... Show more
Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Dallas, TX facility.This role is responsible for overseeing all service departments, while su... Show more
Project Manager/Senior Project Manager.Brown and Caldwell (BC) is seeking a Project Manager/Senior Project Manager with successful experience in Water/Wastewater project delivery to join the Texas ... Show more
