Technical Program Manager - Employee Experience (EX)

Technical Program Manager - Employee Experience (EX)

Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

The Technical Program Manager (TPM) Employee Experience (EX) is responsible for end-to-end ownership and delivery of key digital workplace and employee experience products and initiatives across Black & Veatch. This role translates Employee Experience strategy into scalable, reliable technology solutions, ensuring execution across engineering and operations while delivering measurable improvements to the employee experience.

Key Responsibilities:

• Product Ownership & Delivery: Own the end-to-end lifecycle of assigned EX products and initiatives. Define product vision, roadmap, and success criteria aligned to business and D&IT priorities. Lead delivery of major EX initiatives, including: Endpoint lifecycle and device modernization Day 1 onboarding and provisioning experience Digital Employee Experience (DEX) tools and insights A/V and collaboration experience Field and site technology experience Prioritize backlog to maximize business value and employee experience outcomes.
• Technical Execution: Translate business and experience needs into technical requirements and solutions. Partner with engineering teams to design scalable, secure, and supportable solutions. Drive Agile delivery practices including backlog refinement, sprint planning, and release execution. Ensure integration across enterprise platforms (endpoint, ITSM, identity, collaboration tools).
• Operational Performance & Service Integration: Ensure delivered solutions operate reliably in production. Define support models, runbooks, and escalation paths with Service Delivery. Embed monitoring, telemetry, and ITSM practices into all capabilities. Drive reduction of incidents, repeat issues, and operational inefficiencies.
• Metrics, Measurement & Continuous Improvement: Define and manage performance using experience and operational metrics. Experience Metrics (XLA-aligned): Trust (sentiment, reliability, repeat issues) Ease (FCR, onboarding speed, self-service success) Confidence (change success, major incident reduction) Operational Metrics: On-time / on-scope delivery Adoption and utilization Incident trends and repeat incident reduction Endpoint and collaboration reliability Use data (DEX, service data, feedback) to continuously improve outcomes.
• Cross-Functional Leadership & Accountability: Lead execution across teams without direct authority. Hold teams accountable to commitments, timelines, and quality standards. Identify and resolve risks, dependencies, and blockers. Ensure clear ownership across all participating teams and vendors.
• Governance & PMO Alignment: Partner with PMO to align on: Delivery governance and standards Portfolio prioritization and dependencies Status reporting and execution discipline Ensure adherence to enterprise delivery frameworks and milestones.
• Employee Experience Focus: Represent the voice of the employee in all product decisions. Identify friction points using feedback and usage insights. Ensure delivery drives measurable improvements in productivity, ease, and confidence.

Management Responsibilities: Acts as a project manager. Among responsibilities is management of a project team. The individual comprising this team may vary by project.

Preferred Qualifications: Bachelor's degree in Information Technology, Engineering, Computer Science, or related field (or equivalent experience) 10+ years of experience in product management, technical delivery, or engineering roles Experience leading enterprise technology initiatives across multiple teams Strong technical experience in: Endpoint management and lifecycle IT Service Management (Incident, Problem, Change) Enterprise platforms (e.g., ServiceNow, identity, collaboration tools) Experience working within Agile or hybrid delivery models Experience in Digital Employee Experience (DEX) or workplace technology Experience with service performance management and experience-level metrics (XLAs) Experience working with vendors and managed service providers

Core Competencies: Accountability and ownership mindset Technical depth and engineering credibility Strong execution and delivery focus Data-driven decision making Cross-functional leadership and influence Employee-first mindset

Minimum Qualifications: Bachelors of Business Administration or related field Twelve or more years related experience All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Certifications: PMP Certification desired