US HR Generalist

Ultimate Jet Vacations HR Generalist

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor's right hand. How?

• UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
• We work behind the scenes as allies of top luxury travel advisors, to offer a 5 Star experience for their clients.
• We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
• We offer an experience-centered service based on passion, expertise, integrity and attention to detail.
• We are willing to do the hard work in order to see our clients shine.

Ultimate Jet Vacations is a fast-moving luxury travel company with a global team, high standards, and a genuine belief that how people feel at work matters. We are growing quickly, and the HR function is growing with it!

This is a role for someone who walks into a gap and builds the bridge. Someone who sees what the team needs before anyone asks, brings the idea to the table, and then executes it without losing a single detail along the way. You will own the US people operations function out of our Miami headquarters: compliance, benefits, onboarding, and the systems that keep us running cleanly. But you will also be the person who makes the office feel alive who organizes the team gathering, remembers the work anniversaries, and genuinely cares about the experience of every person who walks through the door.

You will work in close partnership with our Global HR Generalist, operating as one HR function across two locations. If you are energized by people, motivated by ownership, and the kind of person who sends the "I have an idea" message before anyone asks this role was built for you.

WHAT YOU'LL OWN

• US HR Operations & Compliance
• Policy & Compliance Support
• US Onboarding & Offboarding
• Employee Feedback & Engagement Data
• In-Person Culture & HQ Experience
• People Operations & Shared Responsibilities

WHO YOU ARE

• You bring the ideas: You do not wait to be handed a task list. You look at what is around you, identify what needs to exist, and build it then bring it to leadership as a proposal, not a question. You are the person who says "I noticed this gap and here is what I think we should do about it."
• Analytically sharp: You are precise where it counts. Compliance dates, benefits data, payroll figures you catch errors before they become problems and you do not let details slip.
• People-first presence: You are warm and present. People feel comfortable coming to you. You make a new hire feel genuinely welcomed on Day 1.
• Culture driver: You have energy for the culture side of this role. Planning a team lunch or organizing a volunteer day gets the same attention from you as an audit cycle.
• Steady under pressure: Fast-moving environments do not rattle you. You prioritize well, stay organized under pressure, and adapt without losing accuracy.
• Collaborative by default: The Global HR Generalist is your counterpart, not your competition. You communicate proactively, cover for each other, and operate as one function.

REQUIREMENTS

• Experience: 3+ years in an HR Generalist or People Operations role with hands-on ownership across compliance, benefits, and onboarding
• US HR Knowledge: Solid working knowledge of US employment law across multiple states. You do not need to be a lawyer, but you know when to flag something and who to call.
• Payroll Familiarity: You have owned or co-owned payroll processes before. Commission-based payroll experience is a plus.
• Industry Background: Background in hospitality, luxury travel, or a similarly service-oriented, high-expectation industry is preferred. You understand the pace and the standards.
• Tech Stack: Rippling experience is a strong plus. Familiarity with Google Workspace is helpful.
• Communication: Flawless written and spoken English. You will represent HR in written communications and live sessions with the full US team.
• Location: Hybrid role minimum 3 days per week on-site at our Miami office required.
• Confidentiality: Proven discretion with sensitive employee information. Non-negotiable.
• Visual Communication: Experience with Canva, Google Slides, or similar tools for building clear, polished internal communications and training materials.
• AI Literacy: You know how to use AI tools to improve efficiency while keeping your output accurate and in your own voice.