Manufacturing Systems and Training Coordinator

SUMMARY

The Manufacturing Systems & Training Coordinator supports the systems, training, and administrative functions that keep Bridgeways' Manufacturing organization running smoothly. Reporting to the Director of Manufacturing, this role coordinates employee onboarding, ProShop administration, training, Quality Management System (QMS) support, document control, and manufacturing data integrity while partnering with Manufacturing Leadership to improve processes, maintain compliance, and support continuous improvement.

Position: Full-time

Pay: $29.85 - $34.05/ hour

Benefits:

Our benefit programs have been curated to provide employees with multiple options and comprehensive coverage including:

• Generous Paid Time Off -- New Employees accrue up to 31 paid days off, including 15 flexible use PTO days, 10 paid holidays, 2 personal days, as well as the final week of the year.
• Comprehensive medical, dental, and vision insurance with medical premiums starting as low as $39 biweekly (must work 30+ hrs/week).
• Optional Life Critical Illness, Illness, and Pet Insurances available.
• 401k with immediate vesting and employer contributions of 3% gross salary following 1 year of service.

100% Employer Paid Benefits:

• Mental health coverage through Teledoc Mental Health that includes both therapists and psychiatrists.
• Roadside Assistance for all employees.
• Long Term Disability Insurance (must work 30+ hrs/week).
• Teledoc Health Coverage (if working <30 hrs/week).
• Vision, prescriptions, and entertainment discounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

Primary Responsibilities Under Director of Manufacturing Oversight:

Manufacturing Systems Administration:

• Serve as the primary administrator for ProShop ERP.
• Create and maintain employee profiles and Company Positions.
• Assign user permissions, dashboards, and security roles.
• Develop, maintain, and improve system queries, dashboards, and reports.
• Audit system data to ensure data integrity and consistency.
• Coordinate ProShop enhancements and training with ProShop support.
• Support implementation of manufacturing system improvements and standardization.

Employee Onboarding & Training:

• Develop department-specific onboarding schedules for all new Manufacturing employees.
• Coordinate onboarding activities across Manufacturing departments.
• Coordinate Production process training.
• Track onboarding progress and required training completion.
• Maintain Manufacturing training matrices and employee training records.

Manufacturing Leadership Support:

• Support Manufacturing Leadership with administrative and operational initiatives.
• Assist in developing and maintaining standard operating procedures.
• Coordinate Manufacturing projects, documentation, and process improvements.
• Prepare Manufacturing metrics, reports, and presentations.
• Support continuous improvement initiatives throughout Manufacturing.
• Provide support to the Planning department by assisting with work order processing and ERP transactions during periods of increased workload or resource constraints.

Customer & Security Administration:

• Coordinate Boeing Exostar account requests and renewals.
• Coordinate customer-required vendor badges.
• Purchase and renew authentication tokens.
• Maintain customer security access records.
• Coordinate customer portal administration and access requirements.

Primary Responsibilities Under Quality Manager Oversight:

Quality Management System Administration:

• Support the maintenance and continuous improvement of the AS9100 and ISO 9001 Quality Management System.
• Maintain audit readiness of Quality records and documentation.
• Coordinate implementation of Quality procedures and controlled documents.

Training & Compliance Support:

• Coordinate Quality training requirements.
• Maintain Quality training records.
• Support internal, customer, and certification audits.
• Provide documentation demonstrating training and compliance.

Calibration & Equipment Oversight:

• Coordinate calibration and certification activities.
• Maintain calibration database.
• Monitor certification due dates.
• Coordinate calibration vendors and documentation.

Nonconformance & Corrective Action Support:

• Track Nonconformance Reports (NCRs).
• Coordinate timely closure of NCRs.
• Support CAPA documentation and follow-up.
• Assist with root cause documentation and effectiveness verification.

Document Control:

• Coordinate document revisions, approvals, release, and archival.
• Maintain controlled documents.
• Remove obsolete documentation.
• Audit documentation for compliance with retention requirements.

Metrics & Reporting:

• Compile Quality Management System metrics.
• Prepare Management Review reports.
• Develop quality performance dashboards.
• Monitor Quality KPIs.

Vendor & Customer Quality Administration:

• Maintain the Approved Vendor List.
• Coordinate supplier documentation.
• Create and maintain vendor/customer profiles.
• Support customer quality surveys and documentation requests.

QMS Special Requirements:

• Administer controlled stamps and quality-controlled assets.
• Monitor customer-specific quality requirements.
• Support implementation of quality-related procedures.
• Maintain compliance with customer and regulatory requirements.

Requirements:

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must be able to pass Background check in accordance with Customer Guidelines and Requirements.
• Must be authorized to work in the United States.

EDUCATION AND QUALIFICATIONS:

• High school diploma or equivalent required; post-secondary coursework in quality, compliance, or manufacturing preferred.
• Minimum 2 years of related manufacturing experience and 1 year in a quality or inspection role, or equivalent combination of education and experience.
• Knowledge of ISO9001, AS9100, and aerospace manufacturing quality systems strongly preferred.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and ERP or quality database systems.
• Ability to work independently with minimal supervision and manage multiple priorities.
• Ability to obtain and maintain customer-required access credentials, including Boeing Exostar access and applicable background clearances.

PREFERRED QUALIFICATIONS:

• Experience administering ProShop ERP or a similar manufacturing ERP system.
• Experience supporting employee onboarding and training programs.
• Experience with document control and Quality Management Systems.
• Experience supporting AS9100 and/or ISO 9001 certification.
• Experience in aerospace manufacturing.

LANGUAGE SKILLS:

• Strong verbal and written communication skills.
• Ability to prepare clear procedures, work instructions, reports, and training documentation.
• Ability to read and interpret quality procedures, customer requirements, technical specifications, and company policies.
• Ability to communicate effectively with employees at all levels of the organization and collaborate across departments.

OTHER SKILLS AND ABILITIES:

• Strong organizational skills and attention to detail.
• Ability to manage multiple projects while meeting deadlines.
• Ability to maintain accurate records and audit-ready documentation.
• Experience coordinating employee onboarding, training, or documentation preferred.
• Strong analytical and problem-solving skills.
• Ability to analyze data and prepare reports and dashboards.
• Experience with ERP systems, data management, or system administration preferred.
• Demonstrated ability to support continuous improvement and process standardization initiatives.
• Ability to build positive working relationships and collaborate across multiple departments.

PHYSICAL DEMANDS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit, stand, walk, use hands/fingers, and communicate verbally.
• Occasionally required to bend, reach, kneel, or lift up to 25 pounds.
• Visual acuity required for reviewing documents, electronic files, and equipment calibration records.

WORK ENVIRONMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office and manufacturing floor environment.
• May be exposed to moderate noise levels and production floor activity.
• Compliance with PPE requirements in designated areas is mandatory.

OTHER DUTIES:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At Bridgeways, our commitment to equity, dignity, and opportunity for all remains steadfast. We exist to challenge systemic barriers and create lasting change for individuals and communities facing significant challenges, especially those living with mental health challenges and other marginalized identities.

As a social enterprise, we take pride in fostering a supportive and inclusive environment. Whether through stable housing, meaningful employment, or welcoming spaces that celebrate diversity, our work is rooted in compassion and a deep commitment to equity.

We believe everyone deserves fair treatment, access, and opportunity regardless of identity, background, or circumstances. We are dedicated to breaking down barriers and advocating for the resources that empower people to meet their goals.

This is not just what we do—it’s who we are.

About Bridgeways:

Based in Everett, and serving Snohomish County, Bridgeways incorporated in 1981. Bridgeways is run as a social enterprise, offering manufacturing services to companies of all sizes with projects ranging from sourcing, production, assembly, bonding, and wiring. Bridgeways also offers clinical services to adults living with mental health concerns. Services include Supported Housing, Supported Employment, Therapeutic Courts Programs for mental health and substance use disorders. Bridgeways also has a PATH (Projects for Assistance in Transition from Homelessness) program that engages in community outreach. While our array of programs and methods of delivering services has evolved to meet changing community needs, the ever-shifting healthcare landscape, and taking into account services offered by other providers in Snohomish County – our essential mission has remained the same since 1981.