Client Success Director

Strategic Leadership For Client Success

This position provides strategic leadership for the client success organization across multiple regions or product lines. Responsible for defining vision, driving innovation, and ensuring client success contributes to revenue growth and customer loyalty.

What You'll Do:

• Define and execute client success strategy across multiple regions or product lines, ensuring alignment with corporate vision and revenue goals.
• Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity.
• Identify emerging trends and technologies to enhance client experience. Drive adoption of innovative and automated solutions that differentiate the company in the market.
• Represent client success in executive meetings, influencing product development, pricing strategies, and go-to-market plans based on client feedback.
• Establish governance frameworks, policies, and standards for client success operations globally. Ensure compliance with regulatory requirements.
• Oversee large-scale budgets, ensuring efficient resource utilization and ROI on client success initiatives.
• Act as a subject matter expert, sharing insights and influencing strategic partners.
• Define enterprise-wide KPIs and ensure consistent measurement and reporting across all regions.
• Provide training, support, and development opportunities to team members to ensure high performance and engagement.
• Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.

What You'll Bring to Zelis:

• Typically has Bach. +15 yrs.; Masters +10 yrs.; Demonstrated accomplishment internally and externally; Has followership in subject matter area; Attends company training and regional training in area of expertise. Presents own work to members of department and external consultants and external professional societies.
• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
• Proven success in leading Client Success organizations at scale.
• Strong financial and operational management skills.
• Ability to drive strategic initiatives and influence executive stakeholders.
• Experience with organizational design and change management.
• Deep understanding of global client success operations and governance frameworks.
• Strong strategic planning and organizational design capabilities.
• Expertise in technology adoption and process transformation.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$153,000.00 - $193,800.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.