Associate Project Manager

Associate Project Manager

The Associate Project Manager (APM) is responsible for owning and managing small-to-medium-sized technology projects while collaborating with Senior Project Managers on complex, strategic enterprise accounts. This role owns end-to-end project execution ensuring initiatives are delivered on time, within budget, and strictly aligned with statement-of-work (SOW) commitments and customer expectations. The APM bridges technical delivery and business goals, providing leadership across cross-functional engineering teams, mentoring Project Coordinators, driving financial accountability, and leveraging modern AI workflows to scale PMO operations.

Key Responsibilities

• Manage multiple concurrent IT infrastructure, cloud migration, network deployment, or managed services projects from initiation to closeout.
• Build and maintain detailed project plans, define scope boundaries, establish work breakdown structures (WBS), and manage project schedules.
• Identify project risks early, formulate mitigation strategies, and manage change requests via formal Change Order processes.
• Track project budgets, monitor resource burn rates, and ensure overall profitability across engagements.
• Lead customer-facing kickoff meetings, steering calls, and status presentations.
• Manage customer expectations proactively, resolving project bottlenecks, scope creep, and operational issues before they impact timelines.
• Build trust-based, long-term relationships with customer project leads and executive sponsors.
• Direct cross-functional delivery teams spanning Professional Services, 24/7 Managed Services, Staff Augmentation, and Global Field Services.
• Collaborate with global delivery centers (including international NOCs and engineering hubs) to ensure seamless 24/7 execution.
• Enforce accountability across internal engineering resources, third-party vendors, and field technicians.
• Author and review Statements of Work (SOWs), scope amendments, Purchase Orders (POs), and resource estimations.
• Monitor project margins, revenue recognition, and profitability metrics.
• Review and approve project milestones for customer invoicing, supporting account management on renewals and expansion opportunities.
• Provide functional guidance, task delegation, and mentorship to Project Coordinators within the PMO.
• Drive team accountability, remove operational roadblocks, and handle conflict resolution within project teams.
• Champion AI-driven project management methodologies by embedding AI tools (e.g., Copilot, ChatGPT) into scope generation, risk analysis, financial reporting, and customer communication.
• Contribute to PMO governance standardizations, SOP authoring, process automation, and lessons-learned repositories.

Qualifications & Requirements

• Education: Bachelor's Degree in Business, Management Information Systems, Computer Science, or equivalent experience. PMP, CAPM, or ITIL certifications are a strong plus.
• Experience: 25 years of IT project coordination or project management experience, preferably within an IT services provider, MSP, VAR, or technology consulting firm.
• Enterprise Client Management: Proven track record of managing enterprise client engagements and navigating complex stakeholder environments.
• Commercial Acumen: Understanding of project financials, scope management, margin tracking, and SOW structures.

Preferred Skills & Technology Familiarity

• PM & Operations Platforms: MS Project, Smartsheet, Jira, ServiceNow, ConnectWise, Microsoft Dynamics CRM / Salesforce.
• Productivity & AI Suite: Advanced Microsoft 365 capability (Excel, Teams, SharePoint) and hands-on usage of enterprise AI assistants.
• Domain Awareness: Conceptual familiarity with one or more core GlobalXperts technology pillars:
• Cloud (AWS, Azure, Google Cloud) & GenAI Pipelines
• Enterprise Networking & Data Center Architecture (Cisco, Arista, Palo Alto, Fortinet)
• Cybersecurity & Compliance Frameworks (SOC 2, HIPAA, GDPR)
• Managed Services Operations (ITSM, ITIL, NOC operations)

Success Metrics (KPIs)

• On-Time & On-Budget Project Delivery
• Customer Satisfaction (CSAT) Scores
• Project Profitability & Margin Management
• Accurate Revenue Realization & Milestone Billing
• Quality and Timeliness of PMO Documentation & RAID Management
• Resource Utilization Efficiency