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Berthel Fisher Companies
Technical Support EngineerBerthel Fisher Companies • Cedar Rapids, Iowa, United States
Technical Support Engineer

Technical Support Engineer

Berthel Fisher Companies • Cedar Rapids, Iowa, United States
19 hours ago
Salary
$73,000.00–$94,000.00 yearly
Job type
  • Full-time
Job description

Salary: $73,000 - 94,000 per year

Requirements:

  • We want someone with a bachelors degree in Computer Science, Information Technology, or equivalent practical experience.
  • We require at least 2 years of technology support experience.
  • We are looking for a strong customer service orientation.
  • We need excellent written and verbal communication skills.
  • We value strong attention to detail and solid organizational abilities.
  • We are seeking someone who shows initiative and can work both collaboratively and independently.

Responsibilities:

  • We provide technical assistance to clients in person, by phone, and through remote support tools while delivering excellent customer service.
  • We support third-party vendor applications, operating systems, LAN connectivity, computer hardware such as servers and printers, mobile devices, and commercial software packages.
  • We learn the functions and operation of new products, systems, and equipment.
  • We continuously look for ways to improve processes, reduce turnaround time, streamline workflows, and enhance overall service quality.
  • We use diagnostic software, reference materials, vendors, and hands-on experience to troubleshoot issues and offer how-to guidance.

Technologies:

  • Hardware
  • Support
  • LAN
  • Mobile
  • Network

More:

We are Berthel Fisher Companies (BFC), a national financial services firm supporting four distinct companies focused on trusted investment management services and financial solutions. We offer a collaborative, people-centered culture where your work has real impact, along with opportunities to grow your skills and a professional office environment. This full-time, on-site position follows a Monday–Friday, 8 AM–5 PM schedule and may be based in our Cedar Rapids, Iowa or Manchester, Missouri office. Our benefits include health, dental, and vision coverage, a 401(k) program, employer-paid life insurance, paid vacation, sick leave, holidays, your birthday off, employer-paid short- and long-term disability, and an onsite exercise facility.

last updated 36 week of 2026

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Technical Support Engineer • Cedar Rapids, Iowa, United States

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