Senior Program Manager

Senior Program Manager

Location: San Jose, CA Duration: 6 Months

The Challenge

The Enterprise Sales Services team within Cloud Technology is at the center of enabling world-class Sales technologies, including our own, to help achieve sales strategic business goals at Client. Our goal is to drive sales effectiveness & sales efficiency by optimizing selling workflows. Your challenge will be to partner with global sales-ops and the team to deliver leading edge enterprise experiences.

In this new role, you will provide senior level technical program management for cross-functional technology initiatives. You will champion and drive operational and strategic excellence amongst the team. You possess a strong program management background, have demonstrated experience leading operational excellence, and have a well-rounded technical background in current technologies and data management.

You thrive in ambiguity and multiple contending priorities. You develop and drive high-level central initiatives as well as owning the communication, operations, release management, and overall project management for the team. Maturity, organization, passion for detail, analytical talent, mentoring and leadership are essential to success in this role.

What You Will Do

The ideal candidate is an influential leader, has global business experience, and masters the fundamentals of project management, with an ability to get things done. You will improve the quality and delivery of our cross-functional technology programs, focused on driving operational excellence. You will jump into any situation to quickly understand and assess business needs, identify potential gaps in programs or processes, and turn problem statements into prioritized and well-executed programs that will drive velocity and continued success.

Clearly communicate goals, roles, responsibilities, and desired outcomes to the internal team

Drive and optimize the request intake process, working with stakeholders and multiple scrum teams to prioritize and define an actionable roadmap.

Build and maintain clear roadmaps to include project, platform, and operational milestones for the organization.

Document and evaluate existing processes and procedures. Make recommendations and drive process improvement and adoption of best practices.

Own the collaboration and preparation of work needed for new project requests, including the definition of scope, resource need, and estimates.

Proactively drive operational projects and associated scope, timeline, resources with minimal supervision

Identify, analyze, respond, monitor, and control risks

Resolve issues in a timely manner to keep things moving forward

Drive creation of portfolio & business health metric dashboards to monitor overall health

Coordinate all aspects of release management adoption and production issue tracking

Drive the team communication, documentation and collaboration strategy

Champion and evangelize best project management and scrum disciplines

Manage or mentor team members on best practices and successful execution

What You Will Need To Succeed

7 years of technical leadership and program management experience in large enterprises, preferably in sales enablement. Should have had Program Mgt experience in MS Dynamics (particularly in Merger Acquisition programs)

4 years of people management and/or direct mentorship

3 years of hands on Agile experience

Proven success driving operational excellence with structured and easily adoptable processes

Proven success building roadmaps and delivering agile software development methodologies

Expert knowledge and experience with Microsoft Power Point, Excel, Project

Exceptional stakeholder management and executive presentation skills

Proven ability to operate effectively and autonomously in situations of extreme ambiguity, with only high-level direction.

Work closely with internal and external partners and leverage relationships to get things done through others. Be regarded as a trusted partner by the key stakeholders.

Attention to detail and a strong track record of successful delivery of complex, multi-disciplinary technology projects in a matrixed organizational environment

A planner who brings order to chaos and determine what needs to get done in an ambiguous and fast-paced environment

Ability to communicate effectively with both technical and non-technical individuals up and down the org, balanced with the ability to absorb large amounts of information and distill it down to the essentials

Ability to alternate between strategic planning and ground level execution, comfortable with and excel at both

Help the team grow and learn, be a change agent. You motivate and influence people without authority or a direct reporting relationship to get the best business outcome

Excellent negotiation, conflict management and resolution skills. You diplomatically facilitate teams to the successful resolution of issues

Strong aptitude for learning new technologies and leveraging tools of the trade, such as productivity tools and project management applications

Education

Bachelors or equivalent a must; MBA or equivalent strongly preferred

Computer Science, Engineering, Related Technical Field

Certification a plus: PMP, PgMP, or PfMP