IT Support Engineer (AI Infra & Data Center)

IT Support Engineer (AI Infra & Data Center Operations Support)

Location: San Jose, CA, United States Job Type: Full-Time Schedule: 8 hours/day | On-call support as needed (including holidays and off-hours) Travel: Business trips may be required depending on project needs Salary Range: $75,000 $95,000 annually (based on experience and qualifications) Benefits: 100% Employer Paid Medical, Dental, Vision | 401(k) Match | PTO & Holidays | Paid Lunch | Commuter Benefit

About Us

SK AX USA, Inc. delivers specialized IT, infrastructure, and digital transformation services across the United States. We support large-scale, mission-critical programs involving advanced infrastructure, operational technology, and next-generation AI environments.

Position Overview

We are seeking highly motivated and ownership-driven professionals to support a large-scale AI infrastructure and hyperscale data center program in California. This role is designed for individuals who are eager to grow beyond task execution and develop the ability to drive operational coordination, stakeholder communication, and program execution within a highly technical and fast-paced environment.

This position offers a rare opportunity to gain hands-on exposure to both:

• hyperscale AI data center construction and commissioning, and
• next-generation AI infrastructure operations and system transition.

The selected candidate will work closely with cross-functional stakeholders, project leadership teams, construction partners, technical vendors, and infrastructure specialists throughout the lifecycle of the program.

Key Responsibilities

Program Operations & Coordination

• Support daily project operations and program coordination activities
• Maintain and monitor project management systems, schedules, milestones, issue logs, and action items
• Assist with communication and coordination among internal stakeholders, project teams, vendors, and construction partners
• Prepare status updates and operational reports for leadership and PM teams

Onsite Observation & Field Coordination

• Conduct regular onsite walkthroughs to observe construction and infrastructure progress
• Document field observations, site conditions, operational risks, and coordination issues
• Coordinate site access, logistics, and communication with onsite personnel and project stakeholders
• Prepare structured observation reports including photo documentation

Issue Tracking & Escalation Support

• Maintain issue tracking logs including prioritization, ownership assignment, escalation tracking, and resolution follow-up
• Support project managers in monitoring open risks and operational concerns
• Facilitate communication between client-side teams, contractors, and third-party vendors to support issue resolution

Documentation & Administrative Support

• Prepare meeting materials, meeting minutes, and action item tracking documentation
• Support project document control including version management and timely distribution
• Conduct information gathering and operational research to support leadership decision-making

Exposure to Advanced AI Infrastructure Programs

During the assignment period, employees may gain exposure to:

• Hyperscale AI data center construction environments
• MEP (Mechanical, Electrical, Plumbing) infrastructure coordination
• Commissioning and operational readiness activities
• GPU cluster and AI infrastructure operational environments
• Advanced cooling, power distribution, and energy systems
• Large-scale AI operational transition programs

Qualifications

Education & Experience

• Bachelor's degree in Computer Science, Engineering, Construction Management, Information Systems, Business, or a related field
• Experience supporting construction, infrastructure, IT, or technical operations projects
• Exposure to data center, semiconductor, manufacturing, AI infrastructure, or large-scale industrial environments
• Experience with project coordination or PM support functions

Technical Skills

• Proficiency in Microsoft Office Suite and project collaboration tools
• Strong documentation and reporting capability
• Korean/English bilingual capability is a plus

Soft Skills

• Strong organizational, communication, and coordination skills
• Ability to manage multiple priorities in a fast-paced project environment
• Comfortable working in highly cross-functional and technically complex environments

Personal Attributes

• Self-driven mindset with strong ownership and accountability
• Ability to proactively support operational coordination and problem-solving
• Adaptability and willingness to work in dynamic, evolving project environments

Equal Employment Opportunity Statement

SK AX USA is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

Why Join SK AX USA?

• Gain hands-on experience supporting both AI infrastructure construction and operational transition phases
• Work within a cutting-edge hyperscale AI data center environment
• Collaborate with cross-functional stakeholders, technical specialists, and large-scale infrastructure teams
• Build exposure to advanced technical operations, program governance, and infrastructure coordination
• Develop unique experience rarely available within a single project lifecycle

Ready to Strengthen the Backbone of Modern Enterprise IT? Apply today and bring your infrastructure expertise to SK AX USA's fast-evolving digital ecosystem.