Talent.com
Sparta Commodities
Customer Success ManagerSparta Commodities • Houston, TX, United States
No longer accepting applications
Customer Success Manager

Customer Success Manager

Sparta Commodities • Houston, TX, United States
12 days ago
Job type
  • Full-time
Job description

Customer Success Manager

We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients including hedge funds, oil majors, refiners, vessel owners and trading companies and be responsible for their onboarding, adoption, retention and growth. As part of a small, global CS team, there's plenty of room to shape the role and grow with it.

What You'll Be Doing

  • Own onboarding, training and support for your client portfolio, driving product adoption and account health.
  • Build strong relationships with clients, understanding their workflows and challenges.
  • Partner with Sales to spot cross-sell and upsell opportunities, and manage renewal risk.
  • Feed client insight back to the Product team to help shape the roadmap.
  • Maintain and improve our Customer Success processes and tools.
  • Help build a company-wide culture centered on customer success.

About You

  • Some knowledge of, or experience in, oil & gas, commodities, or trading you understand the world our clients operate in.
  • Experience in a customer-facing role such as Customer Success or Account Management ideally supporting a data, intelligence, or SaaS product.
  • Comfortable using AI and automation tools in your day-to-day work, and curious to find smarter ways of doing things.
  • Strong communicator, comfortable building relationships and influencing stakeholders.
  • Analytical and process-minded you like understanding what drives client value.
  • Proactive and comfortable with ambiguity happy to figure things out and get stuck in.
  • High level of integrity and alignment with Sparta's values.

Sparta Commodities is proud to be an equal opportunity employer and promotes diversity within its workforce. We are determined that no-one will ever receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any basis covered by appropriate law.

Create a job alert for this search

Customer Success Manager • Houston, TX, United States

Similar jobs

Customer Success Manager - Industrial Performance

Schneider ElectricHouston, TX, United States
Full-time

Customer Success ManagerThe Customer Success Manager (CSM) will independently work with the existing install base to expand Schneider Electric Ecocare add-ons through direct customer engagement at ... Show more

 • Promoted

RigCLOUD Customer Success Specialist

Nabors IndustriesHouston, TX, United States
Full-time

Senior Customer Success Specialist.Nabors Drilling Solutions is seeking a Senior Customer Success Specialist to join our RigCLOUD team.In this senior role, you will serve as a trusted advisor and p... Show more

 • Promoted

Director of Technical Account Management, Customer Success, Cybersecurity / DLP

Planet Green SearchHouston, TX, United States
Full-time

Director of Technical Account Management, Customer Success.Leading DLP AI Cybersecurity Provider | Remote (US) | Full-Time.You're the cybersecurity co-pilot every enterprise trusts when their crown... Show more

 • Promoted

Director, Customer SuccessUpdate Location Here

CongaHouston, TX, United States
Full-time

Director, Customer SuccessA career that's the whole package! At Conga, we've built a community where our colleagues can thrive.Here you'll find opportunities to innovate and support growth through ... Show more

 • Promoted

Client Success Manager

TradeJobsWorkForce77207 Houston, TX, US
Full-time

Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to ... Show more

 • Promoted

Customer Success Manager

CongaHouston, TX, United States
Full-time

Customer Success ManagerAt Conga, we've built a community where our colleagues can thrive.Here you'll find opportunities to innovate and support growth through individual and team development, all ... Show more

 • Promoted

Telecommute Customer Success Representative

TradeJobsWorkforce77229 Houston, TX, US
Full-time

As a Telecommute Customer Success Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via... Show more

 • Promoted

Customer Delivery Manager TECHM-JOB-28685

Keylent, Inc.Houston, TX, United States
Full-time

As a Program Manager for transformation projects, you will successfully lead complex transformation projects to go live for our clients, predominantly in German speaking countries.You will compleme... Show more

 • Promoted

HRIS Manager (SuccessFactors)

Anveta, IncHouston, TX, United States
Full-time

Location: Onsite Houston, TX (Mon-Thur) Duration: 3 months Rate: $80 85/hr.We are seeking an experienced HRIS Manager with 10+ years of HRIS experience, including strong expertise with SAP Succes... Show more

 • Promoted

Manager, Scaled Customer Success

TekmetricHouston, TX, United States
Full-time

Manager, Scaled Customer SuccessTekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.Built by a shop owner and shaped by ... Show more

 • Promoted

Remote Remote Customer Success Specialist

NoGigiddyHouston, TX, United States
Remote
Full-time

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a motivated and customer-focused Remote Customer Success Specialist to join our team.In this role, you wil... Show more

 • Promoted

Analytics & Digital Enablement Manager

Crescent EnergyHouston, TX, United States
Full-time

Manager, Analytics & Digital Enablement.Crescent is a differentiated U.Our long-life, balanced portfolio combines stable cash flows from low-decline production with a deep, high-quality development... Show more

 • Promoted

Customer Service Manager

Roomi Group CorporationHouston, TX, United States
Full-time

Creative Submission Required To Be Considered: All applicants must submit a short presentation (PowerPoint, video, or other format) showing why you are the best fit for this role.Be creative - surp... Show more

 • Promoted

Sales Customer Development Manager - Remote

Altamira Material SolutionsHouston, TX, United States
Remote
Full-time

Sales Customer Development Manager - Remote (East Coast based Strongly Preferred)Full-Time Exempt Sales DepartmentEvantic is seeking a Sales Customer Development Manager.This is a pure growth role ... Show more