Program Manager, Intensive Outpatient Program (IOP-PHP)

IOP-PHP Program Manager

Manages Casa de Amparo's Intensive Outpatient Program (IOP) and Partial Hospitalization Program (PHP), a combined service program for adults receiving specialty mental health services. Oversees assessment, treatment planning, service delivery, program operations, staffing, documentation, quality assurance, utilization management, billing productivity, County communication, and compliance with contract, Medi-Cal, accreditation, and regulatory requirements. Provides management and support for Clinicians, Nurse, Peer Support Specialist, and Billing & Administrative Support staff. May provide direct clinical services and clinical supervision based on qualifications.

Major tasks include:

1. Supervising program staff, assuring collaboration with the County, external service providers, community partners, and internal Casa de Amparo departments.
2. Overseeing development and implementation of assessments, problem lists, treatment and care plans, transition of care plans, discharge plans, and other required documentation.
3. Ensuring medically necessary specialty mental health services are provided in accordance with client needs, scope of practice, contract requirements, and applicable regulations.
4. Overseeing the provision of IOP/PHP services including assessment, plan development, collateral, individual/group/family therapy, rehabilitation, crisis intervention, case management, peer support and/or recovery services, skill building groups, process groups, adjunctive therapies, psychotherapy, group treatment, and structured milieu programming.
5. Developing staff schedules, group schedules, training schedules, treatment services schedules, and other schedules necessary for operating the IOP/PHP program.
6. Assurance of clinical support and presence during treatment hours in accordance with client needs, regulations, staffing ratios, and contract requirements.
7. Coordinating with the Chief Programs Officer to monitor the provision of psychiatric assessment and psychiatric contacts in collaboration with the Consulting Psychiatrist and program staff.
8. Overseeing and/or providing clinical supervision to licensed providers, registered licensed-eligible providers, clinical trainees, or other clinical staff as needed and dependent on qualifications.
9. Ensuring that care is provided by staff that is knowledgeable and respectful of differing cultures and the norms that exist within various cultures.
10. Providing direct clinical services with a small clinical caseload as needed.

Administrative tasks include:

1. Serving as the primary program contact and single point of contact for County correspondence, including timely response to emails, telephone calls, and other correspondence.
2. Notifying the County and Chief Programs Officer of planned absences from the program and assuring alternate program coverage as required.
3. Assurance that treatment services meet all contract, Medi-Cal, accreditation, documentation, and regulatory requirements in coordination with the Chief Programs Officer, Quality Assurance, and other leadership staff.
4. Coordinating with Quality Assurance staff to conduct chart audits, monitor documentation quality, and follow up with staff for chart and billing completion.
5. Managing program productivity, appropriateness of services, authorization needs, and billing readiness in coordination with leadership and administrative support staff.
6. Completing County requested summaries, reports, data reviews, staffing updates, and other program documentation as assigned.
7. Facilitating Treatment Team meetings and other program meetings to review client progress, service needs, risk, transitions, and discharge planning.
8. Assurance of staff participation in required in-service trainings and maintaining awareness of required training logs in collaboration with Training and Staff Development Manager.
9. Reviewing program statistical reports and client outcomes and discussing with the Quality Assurance Team and Clinical Team as appropriate to improve service delivery.
10. Adherence to and assurance of staff compliance with Casa de Amparo's Code of Ethics, Policies & Procedures, Employee Handbook, and all applicable program requirements.
11. Performing other relevant duties as assigned.

Qualifications

Must be able to be associated with Casa de Amparo through Community Care Licensing (CCL), if applicable to the program/site, which typically includes clearance by FBI, DOJ and CACI.

• Master's degree from an accredited college or university required.
• Must be a California licensed mental health professional with a minimum of three (3) years, full-time direct clinical experience post Master's degree working with adults. Any exceptions are contingent upon County Contracting Officer Representative (COR) approval.
• Two years post licensure in order to provide clinical supervision preferred.
• Previous experience with Medi-Cal, Specialty Mental Health Services, County behavioral health contracts, utilization management, billing requirements, and electronic health records required.
• Two years management experience preferred.
• Knowledge of IOP/PHP services, day treatment intensive services, therapeutic milieu programming, crisis intervention, co-occurring treatment, trauma-informed care, recovery-oriented services, and community-based behavioral health care preferred.
• Knowledge of adults with serious mental health needs, including adults stepping down from acute care or at risk of requiring higher levels of care.
• Must possess strong interpersonal, time-management, organizational, written/verbal communication skills, and intermediate computer literacy. English proficient/Bilingual Spanish preferred.
• Must have ambulatory, auditory, and visual skills to observe clients and staff.
• Must have the physical ability to participate in activities and perform related physical skills, including, but not limited to, crouching, lifting 50 pounds, crawling on hands and knees, and walking up and down stairs.
• Ability to comply with all employment requirements including, but not limited to CPR/First Aid, physical, TB and drug screen clearance, clear DMV record and approval from insurance carrier to drive agency vehicles. Must provide proof of immunization against influenza, pertussis, and measles.
• Must be at least 21 years of age.