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Dimension Hospitality, LLC
Operations ManagerDimension Hospitality, LLC • Santa Ana, CA, United States
Operations Manager

Operations Manager

Dimension Hospitality, LLC • Santa Ana, CA, United States
4 days ago
Salary
$72,000.00 yearly
Job type
  • Full-time
Job description

Courtyard Santa Ana Orange County

Escape to fresh air, golden sunshine & breathtaking views of SoCal at Courtyard Santa Ana Orange County! Our Tustin, CA hotel will ensure you stay in complete comfort coupled with famous views of the Golden State. Each room of our Santa Ana, CA hotel features plentiful living space, pillow-topped mattresses, fresh linens & piles of plush pillows. After a long day, kick back & relax catching up with your favorite shows on your in-room 37' HDTV with premium cable channels & on-demand movies or stream your own media with our free Wi-Fi throughout the entire hotel. Delicious meals & fresh drinks are served at our onsite restaurant, The Bistro, which proudly serves specialty beverages with Starbucks coffee. Relax in our beautiful outdoor swimming pool. Top destinations are only minutes away from our hotel in Santa Ana Orange County, UC Irvine & more local attractions. Discover our Orange County wedding venues totaling 5,000 square feet of space for your big event. We look forward to hosting you at our hotel.

8 MacArthur Place

Santa Ana, CA 92707

Managed By Dimension Hospitality

Hotel Operations Manager

Compensation: $72,000 to $78,000 per year

You are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.

The Role

As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.

What You Will Be Doing

  1. Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
  2. Lead, coach, and support department managers and team members across hotel operations
  3. Monitor guest satisfaction scores and implement service improvement initiatives
  4. Address and resolve guest concerns promptly and professionally
  5. Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
  6. Manage staffing levels, scheduling, employee development, and performance management
  7. Review operational reports, labor costs, revenues, and expenses to support business goals
  8. Coordinate with all departments to ensure seamless communication and service delivery
  9. Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
  10. Support budgeting, forecasting, inventory management, and cost-control initiatives
  11. Assist with recruitment, onboarding, and training programs
  12. Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
  13. Foster a positive, professional, and guest-focused work environment

Why You Will Love It Here

  • Opportunity to lead hotel operations and make a direct impact on guest satisfaction
  • Professional growth and advancement opportunities within hospitality leadership
  • Collaborative and supportive team environment
  • Dynamic workplace where every day brings new challenges and opportunities
  • Ability to develop teams and drive operational success

Ready to Join the Team

If you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you.

EOE

What Makes You You

  • Previous hotel front office leadership experience required
  • Strong communication, leadership, and problem solving skills
  • Organized, dependable, and detail oriented
  • Comfortable using hotel systems, reporting tools, and front office processes
  • Able to multitask and maintain professionalism under pressure
  • Passionate about hospitality and creating excellent guest experiences

Flexible to work any shifts, including holidays and weekends.

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Operations Manager • Santa Ana, CA, United States

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