Client Service Manager

Build Relationships. Solve Problems. Grow Your Career.

Are you someone who enjoys building relationships, working independently, and making a real impact for your clients?

City Wide Facility Solutions is looking for an Account Manager to manage an established portfolio of commercial clients throughout the Inland Empire. In this role, you'll become the trusted advisor for your clients—ensuring their facilities are well maintained while identifying opportunities to provide additional solutions that help their businesses operate more efficiently.

Every day is different. You'll spend time visiting client facilities, meeting with business owners and property managers, solving problems, coordinating with our independent contractors, and helping clients receive exceptional service. If you enjoy autonomy, relationship-building, and seeing the results of your work, this is an outstanding opportunity.

Why Join City Wide?

At City Wide, we believe our people are our greatest asset. We invest in our team and reward performance.

We offer:

• Competitive base salary
• Uncapped commission on additional maintenance services and facility supply sales
• Client retention bonus for maintaining greater than 90% retention
• Opportunity to earn our annual President's Club trip as a top performer
• Medical, Dental & Vision Insurance
• 401(k) with employer match
• Mileage reimbursement
• Two weeks Paid Time Off
• Paid sick time
• Supportive leadership team with ongoing coaching and development
• A positive, collaborative office culture where people genuinely enjoy coming to work

What You'll Do

As an Account Manager, you'll serve as the primary point of contact for an assigned portfolio of commercial clients.

Your responsibilities include:

• Build long-term relationships with clients through regular facility visits and proactive communication.
• Ensure exceptional service through routine quality inspections and follow-up.
• Quickly resolve client concerns while coordinating with our contractor network.
• Identify opportunities to expand client relationships through additional facility services and products.
• Prepare pricing and proposals for additional services.
• Coordinate new client starts to ensure a smooth onboarding experience.
• Recruit, develop and manage relationships with independent contractors.
• Work closely with Night Managers to maintain outstanding service quality.
• Maintain accurate client information and inspection records using our CRM.
• Partner with our Sales Team by identifying new opportunities within your territory.
• Help protect and grow an existing book of business through outstanding customer service.

What Makes Someone Successful?

The most successful Account Managers are:

• Relationship builders who genuinely enjoy helping clients.
• Organized and detail-oriented.
• Comfortable working independently while managing multiple priorities.
• Positive problem-solvers who take ownership.
• Motivated by earning performance-based incentives.
• Excellent communicators who follow through on commitments.

Requirements

• 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Management, Operations, or a similar client-facing role.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication.
• Experience using Microsoft Office and CRM software.
• Valid California driver's license, reliable transportation, and current vehicle insurance.
• Bilingual English/Spanish is a plus, but not required.

About City Wide Facility Solutions

• City Wide Facility Solutions is the nation's leading management company in the building maintenance industry. We simplify facility management by coordinating janitorial services along with more than 20 additional building maintenance solutions through our network of trusted service providers.
• Our mission is simple: help our clients save time, solve problems, and maintain facilities they can be proud of.
• If you're looking for a career where your work matters, your effort is rewarded, and you have the opportunity to grow professionally while making a difference every day, we'd love to hear from you.

Physical Demands

• Constant sitting, bending, standing, etc. Ability to lift 50 pounds, work outdoors for 4 hours per day.

Benefits

• Health Care Plan (Medical, Dental & Vision), $335 monthly company paid
• Retirement Plan (401k, IRA), with company match
• Life Insurance (Basic, Voluntary & AD&D). $50,000 company paid
• Mileage reimbursement
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development