Service Operations Manager
Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Service Operations Manager, where customer experience, operational excellence, and front ? end leadership come together.
At Albertsons Companies, we are looking for team-focused managers who are passionate about customer service, people development, and operational consistency. As a Service Operations Manager, you will oversee front ? end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience. This role offers a dynamic, customer ? facing environment where your work directly supports store performance and customer engagement.
Building the future of food and well ? being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to a role where you set the tone for service excellence, support your associates, and create positive experiences for every customer, every visit.
Main responsibilities:
- Leads all front - end and customer service teams, ensuring fast, friendly, and accurate service
- Coach and develop associates on service standards, courtesy programs, and service recovery
- Oversee daily front ? end operations including check stands, self ? checkout (SCO), service desk, and checkout processes
- Ensure compliance with cash handling, security, returns, refunds, and transaction policies
- Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
- Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
- Ensure front ? end readiness for audits, compliance requirements, and company programs
- Hire, train, coach, schedule, and develop service associates, supervisors, and front ? end staff
- Support shrink reduction, fraud prevention, and proper handling of restricted items
- Complete required reports and maintain strong communication with management teams
We are looking for candidates who possess the following:
Soft skills:
- Strong customer ? service focus with a calm, professional team presence
- Effective communication, coaching, and conflict ? resolution skills
- Strong organization, prioritization, and planning abilities
- Ability to multitask in a fast ? paced, customer ? facing environment
Competencies:
- Front ? end and customer service operations
- Cash handling, cash office accuracy, and compliance execution
- Labor planning, scheduling, and service productivity
- Service standards, audit readiness, and loss prevention support
Knowledge:
- Store operations, service programs, and front ? end systems
- Cash handling procedures, security protocols, and transaction policies
- Scheduling tools and basic computer applications
Abilities:
- Ability to review service metrics, labor usage, and performance trends
- Ability to train, coach, and develop associates and supervisors
- Ability to stand, move, lift, carry, or push moderate loads as required
- Travel requirements: None
- Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct
We also provide a variety of benefits including:
- Competitive w ages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve