Case Manager - Phoenix, AZ

Pharmaceutical Case Manager

At Insmed, every moment and every patient counts and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you'll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person's contributions to meaningful progress.

For patients, for each other, and for the future of science, we're in. Are you?

About the Role:

We're looking for a Pharmaceutical Case Manager on the Patient Services team to help us expand what's possible for patients with serious diseases. Reporting to the Associate Director, Case Management, you'll oversee the patient journey from initial onboarding through ongoing support and service, ensuring a positive and seamless experience for patients in your designated region. Case Managers will be an integral part of a collaborative team focused on delivering exceptional support to patients in need of specialty medications. Case Managers will work with cross-functional teams such as: field access managers, educators, field sales, and specialty pharmacies to facilitate a holistic and patient-centric approach to assisting patients.

What You'll Do:

In this role, you'll be responsible for building strong relationships with internal stakeholders, as well as patients and healthcare professionals, ensuring timely delivery of services while exhibiting Insmed's core values of Compassion, Accountability, Passion, Respect and Integrity.

You'll also:

• Manage the patient journey, from initial prescription receipt through ongoing treatment support, ensuring timely and accurate services are provided
• Partner with team members across departments to troubleshoot issues, share best practices, and ensure a holistic and patient-centric approach to care
• Verify insurance coverage and prior authorization status, and help resolve any barriers to treatment; as well as collaboration with the Field Access Manager and Key Account Directors to monitor access challenges
• Ensure that all aspects of the patient's therapy initiation experience are well-coordinated, including the ability to support patient questions in accordance with prescribing information (PI) data as indicated
• Provide continuous education based on the prescribing information (PI), monitor patient progress, and address any concerns to ensure adherence to the prescribed treatment plan
• Utilize motivational interviewing communication techniques to deliver appropriate communication and engagement based on patient needs

Who You Are:

You have a Bachelor's degree or equivalent experience along with 2 years of experience in Case Management within pharma/biotech, clinics, hospital or insurance company.

You are or you also have:

• Superior Interpersonal Skills Acumen: Ability to collaborate effectively with internal and external team members. Assist other team members when needed and offer support to ensure shared goals are met
• Open Minded & Adaptable: Be open to new ideas, feedback, and change. Willingness to learn and adapt to evolving patient needs and organizational goals. Ability to step up and contribute outside of normal responsibilities when needed. Embrace new challenges and changes, demonstrating flexibility in working with various teams and handling diverse patient needs
• Patient-Centric Approach: Demonstrate a strong focus on patient care, ensuring that patient needs are always prioritized and that you go the extra mile to ensure their satisfaction and success
• Dedicated: A self-motivated and diligent approach to your work, ensuring tasks are completed accurately and efficiently while maintaining high-quality care for patients
• Expert Communicator: Strong verbal and written communication skills, with the ability to clearly convey information to patients, healthcare providers and cross-functional teams. Ability to adapt communication style to the needs of the individual patient, ensuring clarity, empathy and understanding at all times
• Proactive Problem Solver: Demonstrated ability to identify potential challenges before they arise and take initiative to find creative and effective solutions. Ability to anticipate patient, provider, and access issues, ensuring timely resolution to prevent delays in treatment initiation
• Working knowledge and experience with health insurance, Medicare Part D coverage, prior authorization process, and Rx reimbursement, specifically in specialty drugs
• Understanding of HIPAA and privacy laws and requirements and maintains patient confidentiality
• Experience with Adverse Event and Product Quality Complaint reporting

Nice to have (but not required):

• 1 year in pharmaceutical or biotech case management

Where You'll Work

This is a fully remote role. It can be performed effectively from the Phoenix, AZ area while staying connected to your Insmed team and community. Occasional travel for team meetings or events will be expected.

Travel Requirements

This role requires occasional domestic travel (up to 25%).

Pay Range:

$39.00-50.00 Hourly

Life at Insmed

At Insmed, you'll find a culture as human as our missionintentionally designed for the people behind it. You deserve a workplace that reflects the same care you bring to your work each day, with support for how you work, how you grow, and how you show up for patients, your team, and yourself.

Highlights of our U.S. offerings include:

• Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP)
• Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration
• 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance
• Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities
• Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back

Eligibility for specific programs may vary and is subject to the terms and conditions of each plan.