Infrastructure Engineer

About Sapphire Health

At Sapphire Health, we are at the forefront of operating the technology infrastructure that keeps healthcare running. Our Technology Infrastructure team builds and operates the compute, virtualization, storage, identity, and cloud platforms that healthcare providers depend on to deliver exceptional patient care. We combine enterprise-grade infrastructure technologies with proven expertise to keep critical clinical and business systems available, resilient, and secure. If you are passionate about infrastructure engineering and motivated to make a meaningful impact in healthcare, we invite you to join our dynamic team.

Position Overview

The Infrastructure Engineer is a mid-level technical role on the Sapphire Health infrastructure team, responsible for building, configuring, operating, and optimizing the infrastructure platforms that keep our healthcare clients' critical systems running. This role operates across the core infrastructure stack: compute and virtualization, storage and data protection, and cloud, supporting a fleet of more than 1,000 physical and virtual servers. The Infrastructure Engineer is expected to operate with increasing independence across these domains, taking ownership of platform administration, build and migration work, performance optimization, and infrastructure incident response. Our primary platforms include VMware vSphere as the server hypervisor, Cisco UCS and Dell PowerEdge compute, NetApp ONTAP storage, Rubrik data protection, and Microsoft Azure and Amazon Web Services; equivalent product experience is valued, and platform-specific training is provided. Working closely with the Technical Architect and supporting the development of junior team members, this position is central to maintaining operational excellence and resilience across our managed healthcare environments.

Location & Onsite Requirement

This is a full-time onsite position based in our downtown New Orleans office. Candidates must be located in, or willing to relocate to, the greater New Orleans area. This role is not remote.

Core Qualifications

• 4+ years of progressive infrastructure engineering experience across virtualization, storage, identity, and cloud
• Strong hands-on experience with VMware vSphere (vCenter and ESXi); experience with Citrix Hypervisor (XenServer) or other enterprise hypervisors (Nutanix AHV, Microsoft Hyper-V) also valued
• Experience with enterprise compute hardware, primarily Cisco UCS and Dell PowerEdge
• Hands-on experience with NetApp ONTAP storage (volumes, snapshots, replication)
• Experience with enterprise backup and data protection platforms (e.g., Rubrik, Veeam, Commvault), including restores and recovery testing
• Experience administering cloud resources across Microsoft Azure and Amazon Web Services
• Experience administering enterprise identity infrastructure (Active Directory, Entra ID, ADFS, and PKI)
• Citrix application and desktop delivery experience a plus (StoreFront, Delivery Controllers, machine catalogs, NetScaler)
• Azure Virtual Desktop experience a plus
• SolarWinds experience a plus

Key Responsibilities

Compute & Virtualization

• Build, configure, and maintain the VMware vSphere environment (vCenter and ESXi) that hosts all server workloads, including provisioning and performance optimization
• Provision and manage enterprise compute on Cisco UCS and Dell PowerEdge
• Provision, right-size, and troubleshoot virtual machines supporting clinical and business workloads across a fleet of more than 1,000 servers
• Support the Citrix Hypervisor (XenServer) environment that underpins virtual desktop delivery

Storage, Backup & Recovery

• Provision and manage NetApp ONTAP storage, including volumes, snapshots, and replication, and monitor capacity and performance through Active IQ Unified Manager
• Administer Rubrik data protection, including backup SLA configuration, monitoring, and execution of restores
• Perform and validate recovery testing to confirm workloads can be restored within defined objectives
• Investigate and resolve storage and backup issues, escalating architectural decisions to the Technical Architect

Cloud Infrastructure

• Administer cloud resources across Microsoft Azure and Amazon Web Services, including the Microsoft 365 tenant and Exchange Online
• Support cloud migration and hybrid connectivity work under the direction of the Technical Architect
• Support the planned expansion of Azure Virtual Desktop for cloud-based desktop delivery
• Monitor cloud resource utilization and performance across both tenants

Service Operations, Monitoring & Resilience

• Own firmware and code-level updates for the platforms in scope, including hypervisor builds, storage controllers, and Cisco UCS and Dell PowerEdge firmware
• Support the routine server patching process, including validating patches against managed workloads and coordinating maintenance windows
• Monitor infrastructure health and performance through SolarWinds and Grafana, and keep asset inventory accurate through discovery tooling
• Contribute to capacity planning and hardware refresh execution across the infrastructure footprint
• Respond to infrastructure incidents, performing triage, containment, and remediation, and contributing to root cause analysis
• Prepare and execute changes within the change management process, ensuring production-impacting work is vetted and run within approved windows
• Maintain infrastructure runbooks for the systems under management

Collaboration & Development

• Provide guidance and peer support to junior team members, helping to elevate the technical capabilities of the broader team
• Collaborate with the Technical Architect on infrastructure design decisions and contribute technical input to architecture discussions
• Contribute to team knowledge sharing, documenting operational know-how and platform configurations for the broader team
• Pursue continuous professional development through platform-specific training and industry certifications

Training & Certification Expectations

The Infrastructure Engineer is expected to maintain and pursue certifications that align with the platforms and responsibilities of the role. Equivalent certifications from prior platform experience are recognized, and platform-specific training for our environment is provided. The following represents the target certification profile:

• Required: VMware Certified Professional (VCP-DCV) or equivalent mid-level infrastructure certification
• Preferred: AWS Certified Solutions Architect Associate (or comparable Azure certification) and NetApp Certified Data Administrator (NCDA); expected within first year if not held at hire
• Plus: Citrix Certified Associate (CCA-V) for candidates with Citrix delivery experience
• Growth: VMware Certified Advanced Professional (VCAP-DCV), AWS Certified Solutions Architect Professional, or an advanced storage certification

Growth Opportunity

The Infrastructure Engineer role offers a clear path toward senior technical leadership within the Sapphire Health infrastructure practice. Team members gain deep exposure to enterprise infrastructure architecture, complex healthcare environments, and large-scale project work while building the platform expertise and design thinking needed to advance into a Technical Architect role. This position provides increasing autonomy and ownership as proficiency grows, with direct mentorship from senior infrastructure leadership.

Why Sapphire Health?

• Make a meaningful impact keeping critical healthcare delivery and patient care systems available
• Comprehensive benefits, including competitive compensation and health insurance
• Professional development with a clear technical career progression from Specialist to Engineer to Architect
• Collaborative, inclusive culture that values innovation and growing autonomy
• Opportunity to work with enterprise-grade infrastructure technologies across diverse healthcare environments

This role is ideal for infrastructure professionals ready to take ownership of complex technical challenges across a modern infrastructure stack while growing toward senior leadership in keeping critical healthcare systems available and resilient.