Lin Zhao Insurance Agency, a Farmers Insurance Agency in Fremont, is seeking a full-time, in-office Bilingual Customer Service Representative to support both customer service and new insurance sales.
This role is ideal for someone who is fluent in Mandarin and English, enjoys helping people, and is comfortable building relationships and discussing insurance solutions. You will service existing clients while following up with leads, identifying coverage needs, preparing quotes, and helping grow new personal and commercial insurance business.
Compensation starts at $25-$30/hour, plus commission and performance bonuses. We provide hands-on training, mentorship, tuition reimbursement, and career growth opportunities.
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Career Growth Opportunities
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
- Respond to client inquiries by phone, email, and in person with clear, timely, and professional service.
- Assist existing clients with policy changes, renewal follow-up, billing and payment questions, document collection, and general service needs.
- Follow up promptly with new leads, referrals, quotes, and renewal opportunities.
- Build relationships with prospects and clients; identify insurance needs and present appropriate coverage options within licensing authority.
- Prepare quotes, collect application information and supporting documents, and assist with new policy applications.
- Support the sale of new personal and commercial insurance policies and contribute to agency production goals.
- Accurately enter, verify, and update client information, quotes, communication records, and follow-up tasks in agency systems.
- Protect confidential client information and collaborate with the team to deliver excellent service and agency growth.
- Fluent Mandarin and English, spoken and written; able to communicate independently with bilingual clients.
- High school diploma or equivalent.
- Strong phone presence, active listening, communication, organization, and problem-solving skills.
- Detail-oriented, dependable, and able to manage multiple priorities and complete follow-up on time.
- Comfortable using email, Microsoft Office or Google Workspace, and learning CRM or agency-management systems.
- Customer service, sales, insurance, banking, financial services, or administrative support experience is preferred.
- Cantonese proficiency is a plus.
- Candidates may apply without an active insurance license, but the California insurance license required for assigned duties must be obtained before the start date.
- Must be authorized to work in the United States.
- Comfortable with customer service, relationship-building, lead follow-up, and sales conversations. Previous insurance, sales, banking, financial services, or customer service experience is preferred.
Customer Service Representative (Bilingual Mandarin/English) • Fremont, CA, US
Bilingual Service Delivery Manager (SDM).We're looking for a Bilingual Service Delivery Manager (SDM) who takes pride in execution, ownership, and delivering outstanding service.In this role, you'l... Show more
Do you enjoy creating win-win situations that strengthen relationships? Do you speak Mandarin, and want to be a key problem solver within an organization? Do you crave an environment with low vendo... Show more
Customer Service RepresentativeWe are seeking a dedicated and professional Customer Service Representative to join our team.This role involves providing exceptional support to clients, managing inq... Show more
Customer Service RepresentativeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custom... Show more
Customer Service RepresentativeThe customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, ... Show more
Customer Support RepresentativeWe are seeking a Customer Support Representative who will provide excellent customer service and support to all internal and external customers, along with accurate p... Show more
Join our growing team as a British Airways Customer Service Representative to work collaboratively across teams and departments, gain knowledge of company offerings to better serve clients, and mai... Show more
Bayside Solutions is seeking a Customer Service Representative I to be part of our client' s team in the South Bay.This is an opportunity to work with the largest privately held pharmaceutical corp... Show more
Technical And Sales AssistantPay Range:$19.Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established... Show more
Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world's leading AI platforms.Perplexity has raised over $1B in venture investment from some of t... Show more
This position is ideal for experienced customer service professionals to join the Consumer Care team as a Consumer Care Representative, delivering exceptional support to consumers, patients, and do... Show more
Customer Service Job Duties: Processing orders, forms, applications, and requests.Keeping recor... Show more
S&G Carpet and More is seeking a new Customer Service Manager for the South Bay! S&G Carpet is dedicated to providing the premiere customer service experience to its customers.And as a Customer Ser... Show more
Work Location: Sunnyvale, CA - On-site, 5 days per week.Annual Salary Range: $120,000 - $150,000.Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives.The company ... Show more
Customer Service RepresentativeCrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loa... Show more
Customer Service RepresentativeThe Customer Service Representative will serve as a liaison between the various departments that support THINK's customer service operations, including Field Service,... Show more
Westamerica is among the largest commercial banks headquartered in California.We are looking for outstanding people to join on our winning team.We reached our current strength because our employees... Show more
Position SummaryUnder the general supervision of the Store Manager and Area Manager, the Customer Service Representative (CSR) supports daily store operations while upholding the company's commitme... Show more
GENERAL FUNCTION / SUMMARYThe P&C Personal Line Sales Agent is responsible for identifying and acquiring new business opportunities in the personal insurance sector.This role requires a proacti... Show more
Were looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.Duties :Distributes all benefit enrollment materials and determines eligib... Show more
