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NetBird
Technical Support EngineerNetBird • Remote, United States
Technical Support Engineer

Technical Support Engineer

NetBird • Remote, United States
1 day ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Provide technical assistance to our growing user base.
  • Work directly with customers to help them deploy and troubleshoot NetBird’s platform.
  • Collaborate with our Engineering and Product teams to identify improvements.
  • Become an expert in the use of the NetBird product and its features.
  • Provide technical support to customers, resolving issues and answering questions.
  • Update and create documentation around the product.
  • Partner with our sales and engineering team to ensure customers’ needs are met effectively.
  • Participate in team discussions to improve support processes and share insights with the broader team.
  • Advocate for product improvements and contribute to the team's continuous development.

Requirements:

  • 3+ years of experience in a technical support role, ideally within a SaaS or network security company.
  • Strong knowledge of networking concepts, including protocols and routing.
  • Excellent written and verbal communication skills for email, chat, and async discussions.
  • A proactive attitude and the ability to think on your feet while solving complex customer issues.
  • Hands-on experience with VPN technologies or zero-trust networking (Nice-to-Have).
  • Familiarity with NetBird or similar open-source platforms (Nice-to-Have).
  • Experience developing in Go (Nice-to-Have).
  • Experience in cloud environments (Nice-to-Have).
  • Contributions to open-source projects (Nice-to-Have).

Benefits:

  • Comprehensive compensation package: Receive a competitive base salary and equity incentives.
  • Hybrid work environment: Enjoy the flexibility of working both from our centrally located Berlin office and remotely.
  • Diverse and collaborative team: Join a team that values fast, clean shipping and works together to achieve great results.
  • High level of independence: This is not a strict 9-to-6 role. We focus on outcomes, not the appearance of work.
  • Growth opportunities: Be part of a rapidly growing company at the forefront of the Zero Trust security revolution.
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Technical Support Engineer • Remote, United States

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