Small Animal Emergency Front Desk, PRN

Department

website hospital-and-primary-care/hospital/ Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Non-Benefits Eligible Full/Part time Part Time Work Schedule Additional Schedule Information Schedule will vary based on availability of employee. Advertised Salary Commensurate with experience. Posting Date //6 Open until filled Yes Closing Date Proposed Starting Date //6 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@). USG Core Values Statement The University System of Georgia is comprised of our institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy .....

Additionally, USG supports Freedom of Expression as stated in Board Policy . Freedom of Expression and Academic Freedom. Position Information Classification Title Clinic Receptionist I FLSA Non-Exempt FTE . Minimum Qualifications High school diploma or equivalent Preferred Qualifications

• Knowledge of veterinary terminology
• Proven experience using hospital software, Vetview
• Knowledge of payment processing systems within the Vet Teaching hospital

Position Summary The primary responsibility for this position will be to assist the Emergency Critical Care team on setting appointments and receiving emergency patients during evenings, overnights, weekends and holidays. The ECC Vet Asst. will assist clients in delivering their pets to the ECC team which may include lifting/restraining and transporting into the ER. This position will also answer phones, set up appointments from local referring veterinarians, open patient charts in the hospital database system and process payments for services. Knowledge, Skills, Abilities and/or Competencies

• Ability to work in a fast-paced environment while demonstrating excellent customer service, high degree of confidentiality, openness to teaching and providing consultation to a variety of stakeholders.
• Knowledge of general animal anatomy and ability to recognize signs of medical needs in a patient.
• Possess proven knowledge of veterinary terminology.
• Proficiency with MS Office suite applications and office machines like fax, copier, scanner, etc.
• Excellent verbal and written communication skills.
• Able to maintain confidentiality with sensitive information.
• Remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.

Physical Demands

• Lift and carry up to pounds, both assisted and unassisted.
• Sit or stand for long periods of time and use of repetitive actions during the entire work shift.
• Use of stairs and different/uneven walking surfaces is common.
• Communicate effectively via telephone, e-mail, and in person to varied stakeholders.
• Utilize computer technology for all applications in a manner that meets performance expectations.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. Duties/Responsibilities Duties/Responsibilities

• Be the first point of contact via phone or in-person for clients to bring their pets for emergency care or having been referred by a local referring veterinarian.
• Provide assistance to clients regarding veterinary services rendered by communicating hospital charges and policies.
• Receive in-coming patients at the Emergency front desk.

Percentage of time Duties/Responsibilities

• Assist in triage of patients, when able, to determine level of care needed by assisting in the completion of patient profile information.
• Enter patient information into the hospital database system, VetView, to create a chart for service charges to be entered into.
• Provide cashier services for patients that are released during the shift.

Percentage of time Duties/Responsibilities

• Manage incoming/outgoing emails relating to client inquiries, prescriptions, appointment confirmations/cancellations.

Percentage of time

Contact Information

Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Kris Mitchell Recruitment Contact Email l@ Recruitment Contact Phone ()-9