IT Security Manager, Authentication & Authorization

Join Voya's IT Security Team

Together we fight for everyone's opportunity for a better financial future.

We will do this together with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with and those we acquire throughout our lives are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage Apply Now

Get to Know the Opportunity:

As an IT Security Manager supporting Authentication, Authorization, and Web Security Operations, you will lead a high-performing team responsible for securing customer-facing platforms while enabling digital innovation. This role is critical in modernizing how work is managed and delivereddriving structured intake, workflow transformation, and operational excellence across core security services. You will partner closely with Digital, Application Development, and Business teams to ensure security solutions are delivered efficiently, transparently, and at scale. Success in this role requires a balance of technical leadership, process discipline, and strong stakeholder engagement. This role is remote; however, candidates must reside within a reasonable commuting distance of one of the following Voya office locations: Windsor, CT; Boston, MA; Atlanta, GA; Minneapolis, MN; or Charleston, SC to support periodic onsite collaboration and team engagements.

The Contributions You'll Make:

Team Leadership & Delivery

• Lead and manage a team of ~810 engineers responsible for authentication, API security, and web security platform delivery
• Drive team productivity, accountability, and output optimization
• Establish clear ownership, priorities, and expectations across the team

Intake, Process & Workflow Transformation (CORE FOCUS)

• Build and enforce structured intake processes for work requests from digital/application teams
• Transition the team from ad hoc tracking (email/spreadsheets) to formal workflow management (e.g., ServiceNow)
• Define SLAs, prioritization models, and delivery timelines
• Implement tracking, reporting, dashboards, and performance metrics
• Ensure consistent visibility into work status, throughput, and delivery outcomes

Stakeholder Engagement

• Partner closely with Digital, Application Development, and Business teams
• Translate business requests into structured, actionable work for the team
• Act as a liaison between technical teams and business stakeholders
• Ensure clear communication of delivery timelines, risks, and outcomes

Platform & Security Delivery

• Oversee delivery and configuration across key platforms including:
• IBM Verify Identity Access (formerly WebSEAL / ISVA)
• IBM DataPower (API management layer)
• Authentication and access management solutions
• Ensure secure, scalable support of customer-facing applications
• Guide the team in implementing changes, enhancements, and configurations

Operational & Process Excellence

• Drive continuous improvement in how work is executed and delivered
• Introduce governance, quality control, and accountability frameworks
• Improve consistency in documentation, intake, and delivery practices

Minimum Knowledge & Experience:

• Proven experience managing technical teams (7+ direct reports preferred)
• Strong experience in Identity & Access Management (IAM), authentication, or web security environments
• Demonstrated success implementing or improving:
• Workflow processes
• Intake models
• SLAs and delivery tracking
• Operational reporting and dashboards
• Experience working closely with application development or digital product teams
• Strong leadership, communication, and stakeholder management skills

Preferred Knowledge & Experience / Nice-to-Have

• IBM Verify Identity Access (ISVA / WebSEAL)
• IBM DataPower
• Keycloak, Okta, PingFederate, Azure Entra
• API management or authentication platforms
• Tools like ServiceNow for workflow management

How This Role Aligns to Our Core Four:

At Voya, our Core Four reflects shared expectations for how we work, deliver, and grow togetherthis role contributes by driving secure, efficient, and highly collaborative outcomes across platforms and teams.

• Instill Customer Obsession Ensure authentication and security platforms reliably support customer-facing applications, enabling secure and seamless digital experiences
• Transform with Automation/AI Modernize intake, workflow tracking, and reporting through structured tools and automation to improve efficiency and transparency
• Drive Higher Performance Through Our People Lead, coach, and align a high-performing engineering team with clear priorities, accountability, and stakeholder partnership
• Execute on the Fundamentals Establish disciplined processes, SLAs, and governance to ensure consistent, high-quality, and secure delivery of services