Technical Sales & Business Development Specialist

Keystone Threaded Products has a unique opportunity for someone with a passion for building business through relationships, problem-solving, and service to our customers. For over 100 years, we have been building a reputation for strength, quality and dependability, not only in our products, but also in our culture and customer experience. We are looking for someone who shares our belief in treating colleagues and customers as family and doing business the right way.

The Technical Business Development Specialist must be a highly motivated professional, driven to achieve growth results across multiple lines of business. But above all, they should be a team player, comfortable working with multiple disciplines, and know they are an advocate for their customer and Keystone.

We are looking for someone that has a broad understanding of various machining processes. A curiosity about manufacturing and how things are made. Able to understand complex applications and how our components are/can be incorporated. A hunter that enjoys developing relationships and looking for new opportunities.

This position is 100% on-site with office hours M-F 8am to 5pm.

Responsibilities:

• Prospect and identify potential customers by conducting research, cold calling, and utilizing various lead generation techniques.

• Qualify and nurture leads through effective communication, understanding customer needs and positioning our products to meet those needs.

• Collaborate with the sales team and Director of Sales to develop and implement effective sales strategies, campaigns, and promotional activities.

• Build and maintain strong relationships with prospects and existing customers, providing exceptional customer service and addressing inquiries and concerns in a timely manner.

• Service existing customers as needed, including but not limited to order entry, expediting, phone calls, quoting, and related activities.

• Negotiate and close sales deals to achieve monthly, quarterly, annual performance targets.

• Maintain accurate and up-to-date information and activities related to prospects and customers in NetSuite.

• Stay updated on industry trends, product knowledge, and competitor activities to effectively position our offerings and provide value-added solutions.

• Participate in sales meetings, training programs, and other opportunities to enhance sales skills and knowledge.

• Collaborate with cross-functional teams to ensure a seamless customer experience throughout the sales process.

• Take ownership of customer accounts and projects with in-depth understanding of customer expectations and Keystone deliverables.

• Available to support and attend customer and prospect visits; attend tradeshows as needed.

Qualifications:

• Experience. Proven success in business-to-business development and sales.

• Communication Skills. Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.

• Self-Motivated and Results Oriented. Proven track record of meeting or exceeding sales targets and other performance metrics.

• Customer Service Skills. Exceptional customer service skills, with the ability to build and maintain relationships with a diverse customer base.

• Organizational and Time Management Skills. Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

• Independent and Collaborative. Ability to work independently as well as collaboratively within a team-oriented environment.

• CRM Software. Proficient in using CRM software and other sales tools to manage leads, track sales activities, and generate reports.

• Post-secondary education in business, marketing, or a related field is preferred.

• Manufacturing Experience. Previous experience in manufacturing or distribution is required.

• Technical Aptitude. Capable of reading and understanding customer drawings and requirements.

• Manufacturing Knowledge. Understanding of basic machining processes and sourcing of materials and services.

Key Traits:

• Team mentality. We’re more of a family, really, so you must be able to work well with others. That also requires the heart of a teacher and the patience of a saint.

• Strong work ethic. We all work hard together to achieve the goals of the company.

• Love of learning. We have a lot of history, experience, and knowledge. We continue to mentor, teach, and learn from one another. We are continuously improving.

• Sense of humor. This is important to the team and the company’s culture.

• Confidence. Every position, every task is important. Without any one of them, we can’t take care of our customers.

• Must possess a healthy disregard for the impossible. Everything is Figureoutable! You must be up for the challenges.

We believe everything is figureoutable. We value accountability, mentoring, interactive work, our legacy and a positive and a “yes I can” attitude. This shows in the way we treat our customers, our vendors and each other. If you believe you have the necessary qualities to play a leading role in driving our growth—identifying opportunities for new business and expanding relationships with existing customers—we encourage you to apply.

You should be proficient in:

• Customer Service
• Business-to-Business (B2B)
• Inside Sales

Machines & technologies you'll use:

• ERP Software (Oracle)