Applications Analyst Specialist

Department

website Posting Type External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information Typically, Monday through Friday 8: am – 5: pm Advertised Salary $,-$, + commensurate with experience Posting Date //6 Open until filled Yes Closing Date Proposed Starting Date //6 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@). USG Core Values Statement The University System of Georgia is comprised of our institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy .....

Additionally, USG supports Freedom of Expression as stated in Board Policy . Freedom of Expression and Academic Freedom. Position Information Classification Title Application Analyst II FLSA Exempt FTE Minimum Qualifications

Bachelor’s degree in a related field or equivalent and 2 years of professional experience

Preferred Qualifications Position Summary This customer-focused position is part of the Application Support and Development Team in the Terry College of Business, Office of Information Technology. This individual must demonstrate resourcefulness in solving complex problems through effective configuration, automation, and administration across a variety of platforms, including web and cloud-based applications.
This individual works independently with college administrators, faculty, and staff to gather requirements, analyze data, and provide business intelligence solutions for decision makers including creating databases, database queries, simple workflows, analytical solutions, and reports. Performs various application upgrades and configurations and data processing tasks to support existing solutions for academic program and business office requirements, or creates solutions if they do not exist.
This is a security-sensitive position with access to and responsibility for effectively protecting FERPA and other sensitive or confidential data sets. The successful candidate will have the desire and ability to learn new technology and develop new skills on an ongoing basis. Knowledge, Skills, Abilities and/or Competencies

• Experience in local, web, and cloud based computing, including bolt-on applications. CRM technologies. Programming experience including but not limited to HTML, and CSS. Technical document writing. Error troubleshooting. Survey-based tools. Reporting and analytic tools. Access and security provisioning. Using AI tools.
• Organize and analyze large amount of data/detail and come to appropriate conclusions.
• Communicate technical information effectively to users of varying skill levels.
• Manage priorities and adapt to change.
• Coordinate team and client activities and concerns.
• Understand data security models for services and resource access methodology.

Physical Demands Sitting/standing at a computer for extended periods of time.
Ability to lift and carry up to pounds, both assisted and unassisted. Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. Duties/Responsibilities Duties/Responsibilities Maintain proper backups, maintenance, and patching. Independently gather client requirements to design and implement solutions. (%)

• Deploy upgrades and hot fixes for supported applications.
• Alert clients of upgrades or changes in supported applications and provide supported documentation.
• Maintain and validate application backup and recovery procedures.
• Review email deliverables or front-facing public solutions to ensure data integrity and adhere to UGA and Terry College of Business policies and guidelines.
• Ensure that security, data protection, and proper user access are maintained and that all related policies and procedures are being followed.
• Ensure all software, databases, and applications meet the requirements of requested solutions.
• Utilize Salesforce CRM for Terry College processes, including but not limited to recruiting, registrations, events, outreach, surveys, and other administrative requests.
• Design and deploy simple workflows or low-code processes if baseline processes lack required functionality.

Percentage of time Duties/Responsibilities Provide user support and problem resolutions for applications.
• Maintain documentation of existing solutions.
• Provide end-user training on the use of provided solutions. Percentage of time Duties/Responsibilities Continuous service improvement. (%)

• Maintain knowledge of current trends in applications and software use.
• Review technical documentation to ensure accuracy and make updates as needed.
• Maintain documentation on backup and restoration procedures.
• Explore AI tools to enhance IT service management.

Percentage of time

Contact Information

Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Gary Pitman Recruitment Contact Email gpitjr@ Recruitment Contact Phone