Service Advisor:
OVERVIEW: The Service Advisor is responsible for providing support to the Service Manager, Service Team, and Customers. Responsibilities include working with the customer (either internal or external) to get the information required to perform the work on the boat, following through to make sure the work is completed correctly the first time in a timely manner.
KEY TASKS:
· Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
· Use manufacturer flat rate guides and Standard Service Operations (SSO’s) to determine the time allotted for the work and follow up on timely completion.
· Ensure that the Complaint, Cause and Correction of each problem are noted in the IDS work order.
· Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
· Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
· Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
· Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
· Obtain Customer signature on every work order and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
· Schedule, coordinate and follow-up on sublet contractors.
· Inspect quality of work performed as required, prior to delivery to the customer.
· Communicate with the customer during repairs and coordinate customer pick-up.
· Finalize and invoice work orders.
· Provide prompt, detailed and timely flow of all paperwork.
· Other Duties as assigned.
KEY RESULT AREAS:
· Internal/external customer satisfaction/FANS
· Turnaround time on repair work
· Effective communication with the customer
· Accurate invoices
· Accurate and organized service repair orders
· Additional metrics including $0 accounts receivable, number of open work orders, % of warranty reimbursed.
Service Advisor • Boston, MA, US
At Elements Massage Canton, we value our people, and work-life balance is key.We listen to and invest in our team members.Our philosophy is to communicate effectively, encourage collaboration, and ... Show more
At OneDigital, we are on a mission to help people do their best work and live their best lives.From the services we offer to the way we show up for each other each day, we are fueling dreams, achie... Show more
Make an impact providing expert financial advice with heart.Thrivent is a different kind of financial services firm, one that puts generosity at the center of saving and investing.Here, you'll make... Show more
The mission of the Sales Department is to sell clothes, deliver world class client experiences, and build loyal client relationships.Aritzia is growing, and our Sales team in Retail is growing with... Show more
Cultivate strong relationships with members by consistently using the prescribed sales process.Cultivate strong working relationships and trust among credit union staff by conducting regular staff ... Show more
HEB is hiring for various positions including cashiers, stock associates, and department managers.Competitive wages with comprehensive benefits and employee discounts.Opportunities for career growt... Show more
Customer Service Representative - CSR.Tech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process.Our St... Show more
Help Students Build Successful Careers.Are you passionate about helping others succeed? Do you enjoy building relationships, mentoring students, and connecting people with career opportunities? If ... Show more
Our Member Service Center is growing! As the face of Metro, this team is responsible for delivering quality service on a range of operations and products.You are the face of Metro, representing the... Show more
Job Description: Sally Beauty Advisor: Raynham MA.By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers... Show more
Copeland Toyota is looking to hire automotive service advisors to join our team! We are looking for the best of the best.Join the professional men and women of Copeland Toyota and enjoy a career th... Show more
Since the legend's reincarnation in 1994, A.Lange & Shne has been one of the most respected and successful watch brands in the luxury sector.Our whole aim is to continue our tradition with new, out... Show more
Remote Family Travel Planner and Advisor(Remote).Join Our Growing Team at Departure Travel.Departure Travel is looking for motivated, detail-oriented individuals who are passionate about helping ot... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Commercial Hvac Service Sales Manager New England.Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people a... Show more
Sentry Ford Lincoln Medford, MA 02155.Salary $60,000 - $85,000 a year Job Type Full-time Shift and Schedule 10 hour shift.We are looking for a Service Advisor or Advisor Trainee to assist our servi... Show more
Falconeri Client Advisor Ft At Its New Prudential Center - Boston, Ma - F549 Location.Hourly Level Experienced Position Type Full Time Category Retail.Falconeri is an Italian fashion house champion... Show more
We are looking for a fun, engaged, multi tasker for our Cambridge and Jamaica Plain offices both located near the T.You'll meet great people, partake in the stress of our daily lives, and all in al... Show more
Earning potential: $22 $30/hour on average with commission.Schedule: weekdays and weekend availability.Location: Brockton - Avon - Mansfield.Part-time and full-time opportunities available.Join AR... Show more
A Club Advisor is responsible for:.Meeting regularly with club members.Advertising club meeting times, dates, and locations.Recording and keeping a log of member attendance for EVERY club meeting.P... Show more
){kind=logo}
