This high-visibility role is responsible for managing all incoming revenue orders and serves as a centralized resource for order distribution, booking, and sales credit. The Order Administrator triages new orders for completeness and acts as a primary liaison between Sales, Finance, and Operations to ensure all transactions adhere to company booking policies and revenue recognition criteria.
Order Management: Process and book sales orders, evaluations, demos, and loaners while ensuring accuracy in quotes, purchase orders, and legal contracts.
Policy Compliance: Identify non-standard terms and ensure all orders align with internal booking policies and revenue recognition standards.
Cross-Functional Liaison: Resolve issues related to pricing and discounts by collaborating with Finance, Logistics, Product Management, and Marketing Operations.
Database & Systems: Set up maintenance and support contracts in Oracle and trigger workflows within SalesForce ticketing systems.
Sales Support: Serve as a dedicated resource for assigned sales territories and partners, providing timely notifications to Renewal Representatives.
Process Improvement: Contribute to continuous improvements to enhance the customer and partner experience.
Education: Bachelor's in Finance, Business Administration, or equivalent experience.
Experience: 5+ years in Sales Administration, Sales Operations, or Order Management.
Technical Skills: Proficiency in Oracle (preferred) and advanced Microsoft Excel/Word.
Interpersonal: Strong communication skills; ability to work independently and multitask.
Availability: Must be willing to work overtime, including evenings/weekends, at month-end and quarter-end.
Sales Order Administrator ~ Cyber-Security • Westford, MA, United States
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