Talent.com
Optimal Performance
Client Care SpecialistOptimal Performance • Wichita, Kansas, United States
Client Care Specialist

Client Care Specialist

Optimal Performance • Wichita, Kansas, United States
29 days ago
Salary
$18.00 hourly
Job type
  • Full-time
  • Part-time
  • Quick Apply
Job description
OPTIMAL PERFORMANCEClient Care Specialist
ABOUT US:At Optimal Performance, we help high-achieving individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.
Our environment blends:
  • Performance coaching & personal training.
  • Nutrition & Lifestyle coaching.
  • Optimal Recovery & Contrast Therapy.

We serve athletes and busy professionals who value results, consistency, and a premium experience. Every interaction matters — and the client experience is everything.
THE ROLE:As a Client Experience Coordinator, you are responsible for creating, managing, and elevating the entire client journey — from the moment someone walks in the door to the moment they leave.
This role is not just administrative. You will:
  • Set the tone for the environment.
  • Ensure seamless operations.
  • Lead systems that deliver a consistent, high-level experience every time.

Position Type:
  • Part-time.
  • Full-time.
  • Part-time with opportunity to grow into full-time.
  • Pay starts at $15-25 depending on experience & skill level, with opportunity for bonuses and growth to leadership roles.

WHAT YOU’LL DO:Deliver a Premium Client Experience:
  • Greet every client with energy, professionalism, and warmth.
  • Learn client names, preferences, and goals.
  • Create an environment where clients feel welcomed, valued, and taken care of.
  • Maintain a calm, organized, and elevated front-of-house presence.

Own the Optimal Recovery Experience:
  • Guide clients through check-in for Optimal Recovery sessions (contrast therapy rooms with sauna & cold plunge).
  • Ensure clients understand:
    • Their session type (30 vs 60 min).
    • Basic protocol flow.
    • Locker room and shower expectations .
  • Manage room scheduling and flow to ensure sessions run on time.
  • Oversee room turnover between sessions, including:
    • Cleanliness and sanitation.
    • Resetting supplies (towels, water, etc.).
    • Ensuring rooms are fully prepared for the next client.

This role ensures every recovery session feels intentional, clean, and premium.
Lead Systems & Organization:
  • Help build and refine systems that improve:
    • Client flow.
    • Scheduling efficiency.
    • Check-in/check-out experience.
  • Maintain accurate client records and visit logs.
  • Manage scheduling, bookings, and account updates.
  • Process payments and memberships.

Support Daily Operations:
  • Answer phones, texts, and client inquiries with professionalism.
  • Assist with tours and onboarding new clients.
  • Prepare spaces for training sessions or recovery use.
  • Support team members and leadership as needed.

Support Growth & Community:
  • Assist with client communication and retention efforts.
  • Support social media or marketing initiatives as needed.
  • Help create a positive, team-first culture.

WHO YOU ARE:You are organized, personable, and take pride in creating an exceptional experience.
You:
  • Bring positive energy and professionalism to every interaction.
  • Are highly organized and detail-oriented.
  • Take ownership of your role and environment.
  • Anticipate needs before they arise.
  • Communicate clearly and confidently.
  • Thrive in a fast-paced, team environment.
  • Care about delivering a high-level client experience consistently.

REQUIREMENTS:
  • Prior experience in customer service, hospitality, or front desk roles.
  • Strong communication (written and verbal).
  • Excellent organizational and time management skills.
  • Comfortable with scheduling systems and basic technology.
  • Ability to multitask and stay composed under pressure.
  • Team-oriented mindset.

BONUS (NOT REQUIRED, BUT A PLUS):
  • Sales experience.
  • Social media/marketing campaign experience.
  • Experience in fitness, wellness, or recovery environments.
  • Familiarity with booking software or CRM systems.
  • Interest in health, fitness, or client experience systems.
  • Experience supporting social media or marketing.

WHY OPTIMAL PERFORMANCE:
  • Be part of a high-performing, growth-focused team.
  • Play a key role in shaping the client experience and brand standard.
  • Opportunity to grow into operations, management, or leadership roles.
  • Work in an environment focused on health, performance, and impact.

OUR STANDARD: We don’t aim for “good service.”
We aim for:
  • Seamless experiences.
  • Clean, organized environments.
  • Clients who feel known and valued.
  • Consistency at a high level.

APPLY IF…
You want to:
  • Be the person who sets the tone for the entire client experience.
  • Take ownership of systems, organization, and flow.
  • Be part of a team that values excellence and consistency.
  • Help create an environment where clients want to come back.





    About Optimal Performance:

    At Optimal Performance, we individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle. We are more than a gym. We are a coaching and recovery system built to support real, sustainable results. Our services combine: - Strength and performance coaching - Nutrition and lifestyle guidance - Optimal Recovery We work with athletes and busy professionals who want to improve their health, energy, and confidence in a way that fits their real life. We don’t believe in quick fixes. We believe in systems, consistency, and long-term results.

    Create a job alert for this search

    Client Care Specialist • Wichita, Kansas, United States

    Similar jobs

    Oncology Insurance Authorization Specialist

    US OncologyWichita, KS, United States
    Full-time

    A healthcare network is seeking a full-time Insurance Reviewer to join their team in Wichita, KS.The role entails obtaining prior authorizations, maintaining professional relationships with insuran... Show more

     • Promoted

    Work From Home

    Remote JobsWellington, KS
    Remote
    Full-time

    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office.Benefits: Health Insurance, 401K, Vacation& PTO.Apply now! Work f... Show more

     • Promoted

    Client Services Account Manager

    CorpayWichita, KS, United States
    Full-time

    Client Services Account Manager.Corpay is currently looking to hire a Client Services Account Manager within our CLC division.This position falls under our Lodging line of business and is located i... Show more

     • Promoted

    Patient Specialist - Wichita, KS (1099 Contractor, Per Diem/On Call)

    Kestra Medical TechnologiesWichita, KS, United States
    Full-time

    Patient Specialist - Wichita, KS (1099 Contractor, Per Diem/On Call).The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets.The company was fou... Show more

     • Promoted

    Contract Specialist (Office Technology)

    Digital Office SystemsWichita, KS, United States
    Full-time

    Contract Specialist (Office Technology) We are a local company seeking a detail-oriented and organized individual to join our team as a Contract Specialist.In this role, you will be responsible for... Show more

     • Promoted

    Director of Clinical Operations

    Diversicare Health CareSedgwick, KS, United States
    Full-time

    Director of Clinical Operations.Lead the future of senior care to cover our Midwest nursing homes - Chanute, Council Grove, Haysville, Hutchinson, Larned, and Sedgwick, Kansas!.Relocation assistanc... Show more

     • Promoted

    Clinic Director - Physical Therapist

    Elite Physical Therapy MississippiWichita, KS, United States
    Full-time +1

    Clinic Director/Partner Physical Therapist Outpatient Ortho in Wichita, KS.Lead Your Outpatient Physical Therapy Team with Us!.At SERC Physical Therapy, part of the Upstream Rehabilitation network... Show more

     • Promoted

    Client Account Specialist

    Pinion ServicesWichita, KS, United States
    Full-time

    Client Account Specialist - Trusted Advisor for Growing Technology ClientsAre you passionate about technology and building lasting client relationships? As a Client Account Specialist, you'll play ... Show more

     • Promoted

    Remote Product Tester - Flexible Studies

    BuzzTestersWellington, KS
    Remote
    Full-time

    Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Show more

     • Promoted

    Medical Courier

    Blue Collar StaffingMulvane, KS
    Full-time

    We're looking for a reliable and professional Medical Courier to transport time-sensitive medical materials — including lab specimens, pharmaceuticals, medical equipment, and patient records — betw... Show more

     • Promoted

    Health Services CMA - FT/PT - Days

    Presbyterian Manors of Mid AmericaNewton, KS, United States
    Full-time +1

    Certified Medication Aide (CMA).Newton Presbyterian Manor Start Your Career Today! Starting at $18.PLUS Shift and Weekend Differential with our PREMIUM PAY PLAN! Additional Pay based upon experienc... Show more

     • Promoted

    Client Service Associate

    Edelman Financial EnginesWichita, KS, United States
    Full-time

    Wichita, KS At Edelman Financial Engines (EFE), our purpose is to guide people with the financial advice they need to thrive.We believe that every dollar saved represents a lifetime of hard work an... Show more

     • Promoted

    Cardiovascular Territory Account Specialist Wichita, KS

    NovartisWichita, KS, United States
    Full-time

    This is a field-based and remote opportunity supporting key accounts in an assigned geography.Novartis is unable to offer relocation support for this role.Please only apply if this location is acce... Show more

     • Promoted

    Clinic Director

    Acadia HealthcareWichita, KS, United States
    Full-time

    We are currently seeking a dedicated, passionate Clinic Director to join our team to lead daily operations at Wichita Comprehensive Treatment Center (CTC).This leadership role is ideal for someone ... Show more

     • Promoted

    Account Resolution Specialist

    Credit Union of AmericaWichita, KS, United States
    Full-time

    Collections SpecialistPreserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.Strive to find constructive soluti... Show more

     • Promoted

    Remote Client Operations Liaison

    Blyss JourneysWichita, Kansas, United States
    Remote
    Full-time
    Quick Apply

    Remote flexibility combined with client-facing responsibility defines this role.This position involves reviewing incoming service requests, organizing reservation components, confirming accuracy, a... Show more

    Delivery Driver - Flexible Schedule

    DoorDashMulvane, KS, United States

    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

     • Promoted

    Medical Hospital Billing Specialist

    Trajectory Revenue Cycle ServicesWichita, KS, United States
    Full-time

    Medical Hospital Billing SpecialistLocation:On-site / Hybrid / Remote Department:Revenue Cycle / Patient Financial Services Employment Type:Full-TimePosition SummaryThe Medical Hospital Billing Spe... Show more

     • Promoted

    Client Solutions Retention Representative (Cox Business)

    Cox CommunicationsWichita, KS, United States
    Full-time

    Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity.If you've got the talent to turn connections into meaningful partnerships, we want to hear fr... Show more

     • Promoted

    Patient Care Tech PRN

    Wesley Woodlawn Hospital & ERWichita, KS, United States
    Full-time

    Do you have the PRN career opportunities as a(an) Patient Care Tech PRN you want with your current employer? We have an exciting opportunity for you to join Wesley Woodlawn Hospital & ER which ... Show more