Customer Service Agent

SUMMARY

The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate. ESSENTIAL DUTIES AND RESPONSIBILITIES Label Control:

• Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance. Track and document all labels given out.

Yard Coordination:

• Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.

Administrative Functions:

• Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL’s) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors.

Safety, Sanitation, Security:

• Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (i.e., RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner, which promotes safety. Conduct operations in accordance with OSHA and MSDS Standard

OTHER DUTIES

• Safe use of powered equipment, RF scanners, computers, and printers.
• Follow company policies, guidelines, and ISO procedures
• Exposure to varied environmental conditions (heat, cold, dry, humid, light, dark, dusty, etc.)
• Repeated heavy lifting over 25 pounds as needed
• Repetitive motion consisting of (but not limited to) walking, climbing, and carrying
• Repetitive stationary activities consisting of (but not limited to) standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping
• Details may vary dependent on work function – the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed.
• Performs other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

• None

MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience

• Must have a high school diploma or general education degree (GED). 1-3 years’ experience working in inventory control or warehousing admin experience.

Certificates, Licenses, Registrations or Professional Designations

• None

Other

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES Computer Skills

• Intermediate computer skills
• RF Scanners
• Proficient MS Office Applications

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.

Other

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
• Effective communication skills

PREFERRED QUALIFICATIONS

• 1-2 years’ experience working in a warehouse/logistics/distribution environment
• 1-2 years’ experience working with Warehouse Management Systems (WMS)

PHYSICAL DEMANDS

Occasionally

• Bending

Frequently

• Walking and Standing

Constantly

• Sitting

Ability to Lift/Carry and Push/Pull

• 11-20 pounds Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

For this position, the expected base pay range is – Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.