EAP Clinical Counselor

Who we are:

• At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally.
• With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide.
• Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.
• Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies.
• Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise.
• Together, we’re building healthier, more resilient organizations—one person at a time.

Current Opportunity:

• EAP Clinical Counselor Location: US Onsite/Hybrid/Remote: Remote or hybrid depending on your proximity to our Raleigh office Salary: $50,000 for day shifts, $58,300 for night shifts, plus competitive benefits offering Years of experience: Minimum of 2 years of direct counseling experience Shifts: We have a range of day, evening and overnight full-time (40 hour per week) shifts available.

What you will do:

• Our EAP Counselors engage with participants over the phone, video, chat & email all while demonstrating what we call: The Power of a Good Conversation – creating a connection with the client to ensure they feel heard, supported, and cared for.
• It’s difficult to describe an average day for our counselors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward.

These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options:

• Being a Counselor at WPO and Member Experience - The Power of a Good Conversation If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you. Responsibilities: Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and working closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Collaboratively develop clear and concise treatment plans for clients.
• Maintain clear clinical and task-oriented documentation in case management system.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:

• To excel in this role, you will need the following qualifications and skills: Social worker, Counselor or Psychologist with accompanying Master’s degree Minimum 2 years direct client-contact providing counseling or mental health services Experience providing assessments and/or using clinical assessment tools.

Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling. Training in crisis intervention and supporting high risk clients beneficial. Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance. What we offer:

• At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well.

Examples of our benefits and commitment to employee wellbeing include:

• Full benefits package, Paid time off, 401k match, Clinical supervision, Clinical supervision stipend, Training/tuition reimbursement, Access to professional monthly clinical development webinars & professional development workshops to assist with CEUs, Gym reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, 24/7 support for risk calls, Employee exchange programme, Comprehensive training provided for this position. At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination.
• We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive.
• We will continue to take action to ensure we achieve equitable and measurable outcomes.
• We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring.
• By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
• For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience Workplace Options collects and processes personal data in accordance with applicable data protection laws.

If you are a European job applicant, refer to our Privacy Notice for further details (https:

• //www.workplaceoptions.com/privacy-notice-for-recruitment/).
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