Product Specialist

Korean Bilingual preferred - not required

Skills required:

- Maintain a high level of technical knowledge within the Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.

- Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.

- Development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.

Position:

- Analyze current STG status to determine extent of missing contents for Decor

-Determine models missing from STG

-Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.

- Collaborate with PI Team to add missing models to STG o Prioritize models with high service demand/warranty portion

- Review Service & Training Manuals and create content for new models prior to launch

Requirements:

- Bachelor’s degree in Electrical Engineering, Mechanical Engineering preferred

- 2-3 years experiences in Engineering or Technical Field / Home Appliance field