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Novra Corp
Customer Service OfficerNovra Corp • Charlotte, North Carolina, United States
No longer accepting applications
Customer Service Officer

Customer Service Officer

Novra Corp • Charlotte, North Carolina, United States
9 days ago
Job type
  • Full-time
  • Quick Apply
Job description

About Us

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention

Job Summary

We are seeking a Customer Service Officer to provide professional customer support, assist with inquiries, and help ensure a positive customer experience. This role is ideal for someone who enjoys helping people and building strong customer relationships.

Responsibilities

  • Assist customers with questions regarding products and services.
  • Provide timely and professional customer support.
  • Handle routine customer concerns and inquiries.
  • Maintain accurate customer information and records.
  • Follow up with customers when appropriate.
  • Communicate customer feedback to team members.
  • Assist with customer engagement initiatives.
  • Collaborate with colleagues to achieve service goals.
  • Participate in ongoing training and development.

Qualifications

  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills.
  • Customer-focused and professional demeanor.
  • Strong problem-solving abilities.
  • Excellent organizational skills.
  • Positive attitude and willingness to learn.
  • Reliable and adaptable.
  • Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

  • Paid training
  • Career advancement opportunities
  • Professional development programs
  • Supportive team environment
  • Hands-on customer service experience
  • Performance-based growth opportunities
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Customer Service Officer • Charlotte, North Carolina, United States

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