Job Description
Service Auditor
The responsibility of the Quality Assurance Auditor is to assess hospitality and service engagement as it relates to the resident, guest and client experience. The Quality Assurance Auditor performs his or her duties secretly and from the guest or prospective resident perspective.
The Quality Assurance Auditor possesses a thorough understanding of the service engagement expectations set forth by our company and our clients. Quality Assurance Auditors must have knowledge of quality control procedures and the ability to assess whether or not associates perform and deliver the experience as identified by our audit criteria. They are able to effectively manage working time and possess a thoroughly developed analytical skill set. They must also be able to coordinate auditing teams across all three shifts of operations and ensure proper communication with executive leadership. Quality Assurance Auditors may be required to travel extensively to audit all associates and operations.
The educational and training requirements:
Quality Assurance Auditors are required to understand hospitality-centric operations typically experienced at hotels, resorts or luxury residential communities. The Quality Assurance Auditor assesses a wide variety of hospitality quality control standards. Therefore, three to five years of hotel, resort or related experience is preferred.
Quality Assurance Auditor Tasks & Requirements
Job Types: Part-time, Contract
Requirements
Concierge, Front Desk,
Service Auditor • Tampa, FL, us
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