Healthcare Call Center Team Lead

Healthcare Call Center Team Lead - Remote Location:

• Remote (U.S.) Hours: Monday–Friday | 9:00 AM – 5:30 PM EST Position Summary Leading Edge Connections (LEC) is seeking a motivated and experienced remote Healthcare Call Center Team Lead to oversee a remote team supporting healthcare insurance follow-up operations for one of our trusted RCM clients.
• In this role, you will provide day-to-day leadership, coaching, and operational support to a team of Revenue Cycle Representatives responsible for communicating with insurance payers regarding claim status, payment inquiries, eligibility verification, prior authorizations, and other revenue cycle support functions.
• The Team Lead will monitor team performance, ensure quality standards are met, support employee development, and help the team consistently achieve productivity and client service goals.
• The ideal candidate has prior leadership experience in a healthcare call center, revenue cycle, medical billing, or insurance operations environment and is passionate about developing high-performing remote teams.
• Key Responsibilities Lead, coach, and support a remote team of Revenue Cycle Representatives.
• Monitor daily productivity, attendance, quality, and key performance metrics.
• Conduct regular team meetings and one-on-one coaching sessions to support employee development and performance improvement.
• Assist with onboarding, training, and mentoring new team members.
• Ensure accurate documentation and adherence to client workflows, quality standards, and established processes.
• Answer employee questions and escalate operational or client-related issues when appropriate.
• Prepare basic productivity and performance reports for leadership.
• Promote a positive, collaborative, and accountable team culture.
• Reinforce compliance with HIPAA, client expectations, and company policies.
• Support continuous improvement initiatives and process enhancements.
• Qualifications Required 1–3 years of healthcare call center leadership or supervisory experience.
• Experience working in a healthcare call center, medical billing, insurance, or revenue cycle environment preferred.
• Strong communication, leadership, and coaching skills.
• Comfortable working in a fast-paced, metrics-driven environment.
• Excellent organizational, time management, and problem-solving skills.
• Proficiency with Microsoft Office and web-based applications.
• Ability to work independently and effectively in a remote work environment.
• Strong attention to detail and commitment to quality.

Preferred Experience Revenue Cycle Management (RCM) Medical billing or healthcare customer service Insurance claims follow-up Healthcare payer communication Contact center leadership or workforce management Quality assurance or performance coaching Eligibility verification and prior authorization support Hardware & Software Requirements To be successful in this remote role, you must have your own computer and home office setup that meets the following minimum requirements:

• Computer: Personal laptop or desktop computer only ( No Chromebooks, MacBooks, iPads, netbooks, or tablets ).

Processor:

• Intel® Core™ i5 5200 series or newer with a minimum of four (4) performance cores .

Example:

• A 10-core processor with only two performance cores does not meet this requirement.

Memory:

• Minimum 8 GB RAM .

Operating System:

• Windows 10 (64-bit) or newer.

Display:

• Screen resolution of 1280 × 768 or higher with dual monitors required .

Internet:

• Reliable high-speed internet with a wired Ethernet connection (hardwired directly to your router).

Headset:

• Wired USB noise-canceling headset with microphone ( required ).

Security:

• Current antivirus software with a recent system scan completed and an active firewall enabled.
• Interview Requirement Applicants must use a wired USB headset with a microphone during their virtual interview.
• This helps ensure clear communication and confirms your equipment meets the technical requirements for this remote position.
• What We Offer Fully Remote 1099 Contract Position Monday–Friday Schedule (No Weekends) Competitive Hourly Pay ($17-17.75/hour) Paid Training Career Growth and Leadership Development Opportunities Supportive Leadership Team Collaborative Remote Work Environment Powered by JazzHR