Talent.com
eScholar LLC
Intern, Customer Support and Customer SuccesseScholar LLC • Connecticut, United States
Intern, Customer Support and Customer Success

Intern, Customer Support and Customer Success

eScholar LLC • Connecticut, United States
30+ days ago
Salary
$22.00 hourly
Job type
  • Part-time
  • Remote
Job description

eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .

What your impact will be:

  • Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
  • Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
  • Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
  • Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
  • Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
  • Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
  • Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
  • Participate in functional and technical design sessions.
  • Gather end-user requirements for data pipelines, reporting, and operational improvements.
  • Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.

What we are looking for:

  • Proficient in SQL
  • Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
  • Experience with Python and other programming languages
  • Experience with AWS or Azure cloud-hosted applications
  • Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
  • Experience with version control and functional testing
  • Experience with SQL Server, Postgres and Oracle
  • Experience creating technical documentation
  • Some prior experience with the education sector through internships

What will help you stand out:

  • Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
  • Interest in support operations, incident management, and continuous process improvement
  • Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
  • Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
  • Attention to detail and strong verbal and written communication skills
  • Ability to work collaboratively and independently
  • Pursuing a BA/BS degree in Computer Science or a related field

Pay rate: $22.00 - $25.00 USD per hour

Create a job alert for this search

Intern, Customer Support and Customer Success • Connecticut, United States

Similar jobs

Supply Chain Intern

Allegion, PLCUnionville, CT, United States
Full-time

Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work and visit.With more than 30 brands, 12,000employ... Show more

 • Promoted

Aviation Operations & Support

US NavyWinsted, CT, US
Full-time

Aviation Operations & Support (Enlisted).Aviation Boatswain’s Mates in Aviation Operations & Support help launch and recover naval aircraft quickly and safely from ships and shore stations, handlin... Show more

 • Promoted

Customer Success Manager

RalliantPlainville, CT, United States
Full-time

North America Customer Success Manager.Gems Setra | On-Site - Plainville, CT | Reports to: Head of Sales Operations & Marketing.The North America Customer Success Manager leads the regional custome... Show more

 • Promoted

Finance Intern

Griffin HospitalDerby, CT, United States
Full-time +1

The Finance Intern will support the Finance Department by assisting with financial reporting, budgeting, data analysis, and administrative projects.This internship provides hands-on experience in h... Show more

 • Promoted

Marketing Intern

LATICRETEBethany, CT, United States
Full-time

Summer Intern - MarketingAre you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?At LATICRETE International,... Show more

 • Promoted

Water Treatment Intern

Regional Water Authority New HavenNew Haven, CT, United States
Full-time

Our purpose is to make life better for people by delivering water for life.Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservat... Show more

 • Promoted

Summer 2026 Management Trainee Intern - Waterbury/Watertown/Naugatuck, CT

Enterprise Mobility IncWaterbury, CT, United States
Full-time

OverviewIf you're looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills.For a university/college student, the real-worl... Show more

 • Promoted

Finance Intern, Chartwells Higher Ed / Quinnipiac University

Compass GroupHamden, CT, United States
Full-time

We are hiring for a Finance Intern position to start in August.Note: online applications accepted only.Schedule: To be determined based on class schedule and business needs.Join our campus team whe... Show more

 • Promoted

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersAnsonia, Connecticut
$50,000.00 yearly
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

Summer Interns 2027

O&G IndustriesTorrington, CT, United States
Full-time

Internship Opportunity at O&G Industries, Inc.Torrington, CT, seeks eager and ready to learn interns for the summer of 2027.Each summer, O&G welcomes a select group of college students into our Sum... Show more

 • Promoted

Customer Care - Sales Support Administrator (Shelton, CT)

PerkinElmerShelton, CT, United States
Full-time

Job TitleCustomer Care - Sales Support Administrator (Shelton, CT)Location(s)SheltonJob DescriptionThe Customer Care & Sales Support Administrator plays a crucial role in driving consumables sa... Show more

 • Promoted

FARM INTERN

Common Ground High SchoolNew Haven, CT, United States
Part-time

Farm Internship for Emerging Urban Farmers2026Part-time/seasonalAbout Common Ground:Common Ground is home to a charter high school, a non-profit urban farm and an environmental education center.The... Show more

 • Promoted

Client Support Associate

Jackson HewittMilford, CT, United States
Full-time

Jackson Hewitt - JobID:100-170050682 Customer Service Representative As a Client Support Associate at Jackson Hewitt, you'll:Be the friendly face for all those who visit the offices, ensuring excep... Show more

 • Promoted

Remote Insurance Underwriter – Excess & Specialty

Micro1Torrington, Connecticut, US
$55.00–$70.00 hourly
Remote
Full-time

Insurance Underwriter – Excess & Specialty.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as fin... Show more

 • Promoted

Director of Digital Customer Delivery

NR ConsultingNew Haven, CT, United States
Full-time

Director of Digital Customer Delivery.The Digital Customer Delivery Director is responsible for all application management functions and initiatives for the client business, including Marketing, Sa... Show more

 • Promoted

Sales Customer Associate - Remote

Beacon National AgencyMilford, CT, United States
Remote
Full-time

Unfetter Your Potential :Exclusive Remote Sales Career Step into a career where your ambition sets the ceiling.Beacon National Agency, a celebrated Inc.If you're a self-starter who thrives in a fle... Show more

 • Promoted

Assistant Manager

Urban Air Adventure ParksWaterbury, CT, United States
Full-time

The Assistant Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leader... Show more

 • Promoted

Summer 2026 Management Trainee Intern WallingfordSouthingtonCheshire CT

EnterpriseCheshire, CT, United States
Full-time

OverviewIf you're looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills.For a university/college student, the real-worl... Show more

 • Promoted

Summer Intern, Information Risk

Webster BankSouthington, CT, United States
Full-time

If you're looking for a meaningful career, you'll find it here at Webster.Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, busine... Show more

 • Promoted

Wastewater Operator Intern

Veolia Environnement SASeymour, CT, United States
Full-time

Company DescriptionVeolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology ... Show more