Talent.com
Floor Coverings International of Spokane
Customer Service RepresentativeFloor Coverings International of Spokane • Spokane, WA, US
Customer Service Representative

Customer Service Representative

Floor Coverings International of Spokane • Spokane, WA, US
28 days ago
Job type
  • Full-time
Job description
Benefits:
  • Health insurance
  • Paid time off

Benefits


  • Performance-based bonus opportunities
  • Paid Time Off (PTO)
  • Ongoing training and professional development
  • Opportunity to grow with a rapidly expanding local business
  • Work directly with leadership and have a meaningful impact on company success
About Floor Coverings InternationalAt Floor Coverings International, we believe buying new flooring should be exciting, enjoyable, and stress-free.


As a locally and veteran-owned business, we are proud to be the highest-rated in-home flooring company in the communities we serve throughout Spokane and North Idaho. Instead of asking customers to visit a showroom, we bring the showroom directly to their homes and businesses, creating a personalized experience from the very first conversation through installation.


We're growing quickly, and we're looking for an exceptional person to grow with us.


The OpportunityThe Customer Success Representative is more than just the first point of contact—you're the voice, personality, and energy behind our customer experience.


Every day, you'll connect with homeowners who are excited about improving their homes. You'll guide them through the first step of their flooring journey, build trust, answer questions, and coordinate appointments that help turn their vision into reality.


If you're naturally friendly, organized, positive, and love helping people, this role offers the opportunity to make a meaningful impact while becoming an essential member of a close-knit team.


Who Thrives in This Role?This role is perfect for someone who:


  • Loves talking with people and making them feel valued
  • Naturally brings positive energy to every conversation
  • Finds satisfaction in staying organized and keeping things on track
  • Takes pride in delivering exceptional customer experiences
  • Enjoys working toward measurable goals
  • Wants to be a key contributor, not just another employee
  • Thrives in a fast-moving, growing business environment
  • Enjoys solving problems and finding ways to help customers succeed
Simply put, you genuinely care about people—and it shows.


What You'll OwnCreating Outstanding First Impressions


  • Answer inbound calls from homeowners and business owners interested in our services
  • Respond promptly to website, Google, Facebook, and referral inquiries
  • Learn about customers' projects and determine how we can best help
  • Deliver a warm, professional, and memorable first experience
Scheduling & Coordination


  • Schedule in-home design consultations with the appropriate Design Associate
  • Confirm appointments through calls and text messages
  • Manage schedule changes, cancellations, and appointment recovery efforts
  • Ensure customers feel informed and cared for throughout the scheduling process
Customer Follow-Up


  • Conduct post-appointment customer check-ins
  • Execute structured follow-up communication for open opportunities
  • Re-engage interested customers and connect them back with the Design Associate
  • Help ensure no customer falls through the cracks
CRM & Customer Journey Management


  • Maintain detailed and accurate customer records
  • Track all lead activity and communication history
  • Monitor pipeline activity and proactively identify issues
  • Support marketing and business growth through accurate lead tracking
Team Communication & Performance


  • Participate in daily team meetings
  • Share customer insights and feedback
  • Help improve processes and customer experience initiatives
  • Contribute directly to business growth and operational success
How Success Is MeasuredYou'll have clear goals and visibility into your impact through:


  • Speed-to-lead response times
  • Appointment booking rates
  • Appointment completion ("sit") rates
  • Follow-up completion rates
  • Customer experience quality
Your performance directly contributes to company growth, customer satisfaction, and team success.


What Makes You a Great FitYou Are:


  • Friendly, warm, and professional
  • An excellent communicator over the phone, text, and email
  • Highly organized and detail-oriented
  • Comfortable following proven processes while thinking independently
  • Self-motivated and dependable
  • Tech-savvy and able to learn new systems quickly
  • Adaptable and excited by growth and change
  • Passionate about helping customers make confident decisions
Most importantly, you make people feel comfortable, heard, and valued.


QualificationsRequired


  • 2+ years of customer service, appointment-setting, or client-facing experience
  • Strong verbal and written communication skills
  • Experience using CRM, scheduling, or customer management software
  • Ability to multitask and stay organized in a fast-paced environment
Preferred


  • Experience in home services, construction, flooring, remodeling, real estate, or related industries
  • Experience managing customer follow-up processes and appointment workflows
Why This Role Is DifferentMany customer service roles are transactional.


This one is transformational.


You'll work directly with leadership, have ownership over meaningful business metrics, and play a critical role in our continued growth. Every appointment you schedule, every customer you help, and every relationship you build contributes directly to the success of our team.


You'll be the trusted guide who helps create exceptional experiences from the very first interaction.


If you're looking for a role where your personality matters, your work is valued, and your impact is visible every day, we'd love to meet you.


Compensation


Competitive base salary plus performance-based bonus opportunities.


"This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise owner, and all hiring decisions are made by the management of this franchise location."


This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

Create a job alert for this search

Customer Service Representative • Spokane, WA, US

Similar jobs

Remote Customer Service Representative

Think AcademySpokane, WA, United States
Remote
Full-time +1

Remote Customer Service RepresentativeCompensation :Base salary :4000 MYR 1200 MYR performance bonus per month Night shift (Malaysia time)Job ResponsibilitiesServe as the first point of contact for... Show more

 • Promoted

Customer Service Representative ( Remote

Third Party CSSpokane, WA, United States
Remote
Full-time

Customer Service RepresentativeThe customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, ... Show more

 • Promoted

Counter Sales Representative

Overland West, Inc. dba Hertz/Dollar/Thrifty Car RentalSpokane, WA, United States
Full-time

JOB DESCRIPTION - Counter Sales Representative (CSR) - Rental Operations The Counter Sales Representative is more visible to the customer than any other Hertz/Dollar/Thrifty Car Rental representati... Show more

 • Promoted

Customer Service Representative - Remote

Cynet SystemsSpokane, WA, United States
Remote
Full-time

Customer Service SupportProvides customer service support to customers utilizing effective relationship management skills.Place and monitor orders (, returns, billing adjustments, recalls, assignme... Show more

 • Promoted

Customer Service Representative - Remote

Meyer and AssociatesSpokane, WA, United States
Remote
Full-time +1

The CompanyFounded in 1973, Meyer and Associates is a boutique direct marketing company, selling insurance products through the sponsorship of college and university alumni associations.This is a R... Show more

 • Promoted

Remote Customer Service Representative

Louisiana StaffingSpokane, WA, United States
Remote
Full-time

Remote Customer Service RepresentativeThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creat... Show more

 • Promoted

Lead Customer Service Rep - Remote

First GroupSpokane, WA, United States
Remote
Full-time

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE :FAF) has held an unwavering belief in its people.They are passionate about what they do, and we are equally passi... Show more

 • Promoted

Customer Service Representative Remote

Middle Peninsula Regional Security CenterSpokane, WA, United States
Remote
Full-time

Summary :A customer service representative is the key information interface between customers and the resources from manufacturers, outside salespeople and internal departments to provide service a... Show more

 • Promoted

Customer Service Representative ( REMOTE

MorphiusSpokane, WA, United States
Remote
Full-time

Benefits Coordinator PositionMUST RESIDE IN CALIFORNIA!We are a rapidly growing company that has more clients than we can see.We understand that it is a good problem to have, but we need more quali... Show more

 • Promoted

Patient Services Representative

Advanced Dermatology and Skin SurgerySpokane, WA, United States
Full-time

Welcome to Advanced Dermatology & Skin Surgery! ADSS believes our employees are our most valuable asset.We recognize and appreciate each individual's unique skills, talents, and contributions t... Show more

 • Promoted

Field Representative - Part Time

RetailDataVeradale, WA, United States
Part-time

Field Representative - Part TimeLocation:Veradale, WA 99037, USAApplyWorkplace Type:On-siteZip Code:99037Job ID:49512Standard Hours:5-10Compensation Range:$17.The retail industry continues to see u... Show more

 • Promoted

Remote Customer Service Representative

VelvethorizonsSpokane, WA, United States
Remote
Full-time
Quick Apply

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base.Our team is committed to delivering organized, accurate, and responsive... Show more

Remote Customer Service Representative

Globe Life: AO - Justin HermannSpokane, WA, United States
Remote
Full-time +1

Remote Customer Service RepresentativeCompensation :$60,000 $150,000per yearExperience Required :None Full Training ProvidedSchedule :Full-Time or Part-Time Flexible HoursLocation :100% Remote ( Ap... Show more

 • Promoted

Remote Customer Service Specialist I

WesBancoSpokane, WA, United States
Remote
Full-time

A regional bank is seeking a Customer Service Specialist to handle customer inquiries and resolve issues in their call center.The candidate must have a high school diploma, customer service experie... Show more

 • Promoted

Remote Customer Service Representative

AxelonSpokane, WA, United States
Remote
Full-time

Job PostingJob Description :Max pay rate :$20 per hour Job location :Training is in person and location after training will be remote Candidate must be located within 50 miles of Warwick, RIoffice.... Show more

 • Promoted

Customer Service

David's BridalSpokane, WA, United States
Part-time

Best Job Ever!Minimal weekday hours required (join for weekends only!)Generous Team Member discount$400 bonus for every referral hired with no limitCompetitive hourly pay rates & team bonusGet ... Show more

 • Promoted

Remote Healthcare Customer Service

TIBCO SoftwareSpokane, WA, United States
Remote
Full-time

Remote Healthcare Customer Service Agent Your interest in SYKES has come at an exciting time in our history.We're excited to announce that SYKES is now a part of Sitel Group?, one of the largest gl... Show more

 • Promoted

Remote Customer Service Representative

AfniSpokane, WA, United States
Remote
Full-time

Remote Customer Service RepresentativeEarn between $ - $15 per hour.What will I do as a Remote Customer Service Representative?Are you passionate about delivering exceptional customer service? Join... Show more

 • Promoted

Remote Customer Service Representative

VimoSpokane, WA, United States
Remote
Full-time

Remote Customer Service Representative - VimoJob Location :Fully RemoteEmployment Type :Full-Time / SeasonalSalary :$ - $ per hour (plus performance incentives)Job DetailsWe're hiring Remote Custom... Show more

 • Promoted

Customer Service Representative - Remote

Pet Supplies PlusSpokane, WA, United States
Remote
Full-time

Customer Service RepresentativeAre you the pride of the litter with your knowledge and top-notch customer service? Do you buzz like a bee around a computer keyboard? Are you nuts about pets? If you... Show more