HRIS Technical Analyst

About PSA

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious our team members are showing up every day for our customers and each other. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Position Summary

Owns the functionality, performance, and continuous improvement of Workday and related HR technology solutions, serving as the primary functional expert for system processes, integrations, configuration, and data management. Collaborates with the People team, Payroll, IT, vendors, and business leaders to identify needs, define requirements, and deliver technology solutions that support operational and strategic objectives. Leads system enhancements, testing, releases, troubleshooting, and reporting activities while ensuring data integrity, security, and compliance. Drives optimization of workflows, integrations, and user experiences to maximize the effectiveness and value of HR technology investments.

Job Responsibilities

Support and optimize Workday functional areas, including Benefits, Compensation, Absence, Payroll, and other People-related processes, through configuration, analysis, project management, and continuous improvement initiatives.

• Serve as Subject Matter Expert for Workday, supporting Benefits and other functional areas through system configuration, process optimization, vendor integrations, and special projects such as the Annual Open Enrollment cycle.
• Serve as a technical liaison between third party vendors, internal technical development team, and stakeholders to support ongoing integrations, system enhancements, and operational effectiveness.
• Monitor integrations output and performance by troubleshooting errors and identifying data trends that require robust solutions.
• Collaborate with HRIS team and payroll to resolve data discrepancies impacting the vendor integrations, payroll processing cycles, and ongoing operations.
• Maintain thorough documentation of processes and projects such as requirements, technical file specs, and other project artifacts.
• Assist with system configuration and conduct unit testing and defect management in support of operational and project tasks.
• Support User Acceptance Testing (UAT) and Vendor Testing by augmenting test scenarios accordingly.
• Partner closely with HRIS, business leaders, and support teams to evaluate end-user needs and recommend system improvements, and optimize business processes and user experience.
• Lead Workday continuous improvement projects, such as improving processes, workflows, integrations, and data security.
• Ensure data integrity within the HR management system; generate standard and ad-hoc reports and dashboards as needed.
• Provide support on Workday releases and updates, which includes researching functionalities, conducting testing, and educating user group on enhancements, as applicable.
• Research and minimize reported problems or pain points within HRIS system, driving resolutions and recommending corrective actions.
• Translate business objectives and user needs into clearly written requirements.
• Develop and deliver knowledge-sharing and training initiatives to enhance Workday expertise across HRIS and other support teams.
• Coordinate and participate in troubleshooting of reported issues to ensure timely resolution.
• Independently troubleshoot, analyze, identify, and correct technical problems.
• Implement testing to meet business requirements and perform functional system testing.
• Develop and maintain reports and HR metrics that support business processes, providing the organization with data to make business decisions.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent.
• 4+ years of professional experience in business systems analysis, solution design and deployment experience.
• 3+ years of experience administering, configuring, or supporting Workday or similar HRIS platform in a post-implementation environment, including experience within multiple functional areas such as Core HCM, Benefits, Absence, Payroll, Compensation, Reporting, etc.
• Ability to collaborate in virtual and remote environments.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the US.

Preferred

• Experience supporting Workday integrations including EIBs, Core Connectors, Studio, and third-party vendors.
• Experience developing advanced Workday reports, dashboards, and calculated fields.
• 3+ years of technical writing and training experience.
• Workday Pro Certification(s).

Additional Information

Supervisory Responsibility: This is not a supervisory position.

Delegation: In absence, responsibilities delegated to Assistant Director of HRIS and Compensation.

Authorities: None.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.

AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.