Correspondence Business Analyst

Correspondence Business Analyst

Location: Columbus, Georgia ((3 days onsite per week)

Top Skills:

• Business Analyst
• CCM Skillset (OpenText Exstream, Quadient Inspire)
• Mainframe knowledge for business validation

Job Description/Responsibilities:

Gather, analyze, and document business requirements for customer correspondence, statements, notices, and communication templates.

Act as a liaison between business stakeholders, development teams, QA teams, and production support teams.

Perform impact analysis and provide solution recommendations for enhancement requests, regulatory changes, and production issues.

Design and review correspondence solutions using OpenText Exstream and Quadrient Inspire platforms.

Create detailed functional specifications, business requirement documents (BRDs), user stories, and process flows.

Support the full Software Development Life Cycle (SDLC), including requirements gathering, design, development, testing, deployment, and post-production support.

Manage and coordinate change management activities, ensuring proper documentation, approvals, and traceability.

Analyze source data and business rules to validate correspondence generation requirements.

Perform data analysis to identify trends, data issues, and business impacts.

Create and execute test scenarios, test cases, and test plans to validate correspondence output.

Support mainframe testing activities by generating and validating test files and output documents.

Track, analyze, prioritize, and resolve defects using defect management tools.

Conduct root cause analysis (RCA) for production incidents and implement corrective actions.

Collaborate with development teams to ensure accurate implementation of business requirements.

Participate in User Acceptance Testing (UAT) and coordinate defect resolution activities.

Ensure compliance with organizational standards, regulatory requirements, and communication guidelines.

Monitor production correspondence processing and provide support during critical releases and deployments.

Maintain project documentation, requirement traceability matrices, and knowledge repositories.

10.00 Years of Experience