Operations Administrator

Operations Administrator

The Operations Administrator assists the Market Director in planning, developing, organizing, implementing, and directing day-to-day functions of programs and activities. Develops and implements policies and procedures in coordination with corporate direction. Works closely with Practice Administrators/Managers on issues related to financial and operational performance. Communicates and implements corporate strategic initiatives within the Market. Demonstrates service excellence and conveys professionalism at all times, with a strong motivation to achieve optimum results. This position is directly responsible for daily operations, inventory, overseeing IT and managed care initiatives. This position has direct reports and reports to the Market Director.

Position Summary: Consults with employees and physicians concerning the operation of their practice to assist in eliminating and correcting problem areas, as well as improvements of services. Assist employees and physicians with the development and use of departmental policies and procedures and establishes a rapport so that each can see the importance of teamwork. Exhibits effective leadership skills through planning, organizing, directing, and coordinating practice functions in relation to IPM and UHS vision, mission, goals, values and policies and procedures. Ability to establish and maintain courteous and professional working relationships with both internal and external customers. In the absence of the Market Director, represents the Medical Group and participates in top level meetings. As needed, attends all functions, meetings, etc., as a representative of the Medical Group. Assists the Market Director with the development of the physician recruitment plan and recruitment of physicians according to the plan. Prepares and submits the proposed annual Operating, Maintenance, and Capital Expenditure budgets for designated cost center by the specified deadline. Maintains accountability for budget compliance and budget variance; provides written monthly justifications for budget variance > 5%. Interviews and selectively hires staff according to the needs of the department. Coaches and counsels staff as required; provides written documentation to support coaching and/or corrective action sessions as appropriate. Provides corrective action and, if necessary, terminates staff after appropriate counseling, and following company policies and procedures. Completes employee evaluations within appropriate time frame to include professional career counseling and professional development. Performs other duties as assigned/required.

Qualifications Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable): Education: Bachelor's degree in health or business administration preferred but 5-8 years' work experience in progressively responsible practice operations will be considered in lieu of a bachelor's degree. Work experience: 3-5 years of physician practice business leadership experience or healthcare management experience is required. Knowledge: Strong understanding of the financial management, and business and clinical operations of a medical group practice Knowledge of fiscal management techniques, revenue cycle management and third party reimbursement Knowledge of health care administration systems Knowledge of governmental regulations and compliance requirements Knowledge of computer systems and applications Skills: Planning, organizing and supervising Exercising initiative, judgment, problem-solving Developing and maintaining effective relationships with medical and administrative staff, patients and the public Managing and building teams Multitasking, decision making, process improvement Project management Abilities: Ability to analyze and interpret complex data and prepare comprehensive reports Ability to communicate effectively in writing and verbally Equipment Operated: Standard office equipment (laptop, computer, calculator, fax, copier, scanner). Work environment: Office, HOPD or outpatient medical office setting. Mental/Physical Requirements: Prolonged periods of sitting and also multi-site travel EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.