Job Description
Location: Worcester, MA area (Hybrid: 2 days in-office per week)
Employment Type: Temp-to-Hire (Average conversion in 4–6 months)
Pay Rate: $21.50 / hour (Converts to $44,720/year upon permanent hire)
We are actively seeking Claims Service Representatives to join a premier, nationally recognized Property & Casualty insurance provider at their customer service center in the Worcester, MA area. Recognized as a top national employer, our client offers a collaborative, inclusive environment committed to your personal growth and professional development.
This isn't just a job—it’s a career path. As a Claims Service Representative, you will be the compassionate first point of contact for policyholders experiencing an unexpected loss to their vehicle, home, or business. Guided by your team and structured support, you will deliver empathetic service, handle claims intake, and help policyholders get back on their feet.
Career Growth: Comprehensive training, personalized coaching, ongoing mentorship, and a clear path to direct-hire conversion.
Competitive Pay: $21.50/hour starting rate with salary advancement ($44,720/year) upon conversion to full-time staff.
Work Schedule & Hybrid Flexibility:
Training Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Post-Training Schedule: Monday–Friday (8:00 AM – 4:30 PM OR 9:00 AM – 5:30 PM) plus a rotating Saturday shift (8:30 AM – 5:00 PM, twice a month).
Hybrid Setup: 2 days in-office (Tuesday/Wednesday) both during and after training.
Respond to inbound calls and electronic submissions regarding First Notice of Loss (FNOL) from claimants, insureds, and partners.
Handle existing claim inquiries professionally and empathetically to determine appropriate next steps.
Coordinate rental reservations, appraisal assignments, repair shop dispatch, towing, and water mitigation services.
Utilize guided scripts and systems to accurately document personal or commercial loss, damage, or injury details into the claims database.
Apply effective communication skills to interpret inquiries and present available solution options.
Initiate workflow activities, navigate claims software, and recognize coverage and processing requirements.
Coordinate with third-party vendors for language interpretation and translation services as needed.
Education: Associate degree (or currently pursuing an Associate degree) is strongly preferred.
Experience: 1–3 years of experience in customer service, financial services, or hospitality preferred.
Strong communication skills and empathy for customers navigating stressful situations.
Ability to learn and navigate multiple software applications and established claims systems.
Claims Service Representative • Worcester, MA, us
Job TypeFull-timeDescriptionJOB STATUS: Non-ExemptREPORTS TO: AVP of Insurance ServicesSUPERVISES: NoneWHO WE ARE: At Central One, our values are to Deliver Exceptional Service, Work as a Team, Hav... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Job Title:Customer Service RepresentativeDivision:Retail BankingDepartment:Customer Support CenterReports to:Customer Support ManagerStatus:Non-ExemptGrade:6Pay Range:$20.Salary range updated 2/26/... Show more
Customer Service RepresentativeSchedule & Hours This position will begin at approximately 25-30 hours per week during the training and onboarding period, with the opportunity to transition into... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Avery Dennison Corporation is a global materials science and digital identification solutions company.We are Making Possible products and solutions that help advance the industries we serve, provid... Show more
Patient Services RepresentativeThe Patient Services Representative acts as a resource to the assign Patient Services Team Lead.The Patient Services Representative assists patients by accurately ver... Show more
The Member Services Representative is accountable for successfully addressing member and provider inquiries received through Fallon Health's 1-800 numbers, as well as providing direction on Plan po... Show more
Auto PD Adjuster Service Claims.For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most.We live our values every day, demonst... Show more
Product Manager- Healthcare Claims Data.Claims data oriented - Must translate the claims data and build analytics.Offshore experience to work with development teams and give instructions.Cost utili... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
We are Energy Systems, the leader in industrial power solution sales, service, and rentals.With an ongoing tradition of providing excellent products and outstanding service for our customers, Energ... Show more
A career at Concord Insurance Group is challenging and rewarding.Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.T... Show more
Company DetailsAcadia Insurance is a regional property casualty insurer with offices throughout the Northeast.Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding... Show more
CGL Sr Technical Consultant Casualty ClaimsOur Claims team is currently seeking a CGL Sr Technical Consultant Casualty Claims.This is a full time, exempt role, 2 days in office OR fully remotely (1... Show more
BJ's Club Support Center Job OpportunityJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235clubs and eight distribution centers.BJ... Show more
Claims SpecialistWe're seeking an experienced Claims Specialist to manage a portfolio of complex commercial liability cases.This individual will serve as a key point of contact for policyholders, a... Show more
Call Center RepresentativeSalary Range:$16.All pay rates are subject to experience, license or certification, and location.Kennedy Community Health Center is one of the largest community health cen... Show more
Join An Exciting And Innovative Company That Puts The Care Back In HealthcareWhy do Intake Representatives want to work here? The reason people love working for KabaFusion is because of the impact ... Show more
Mass Media Sales Group is a specialized sales firm working with local businesses and customers to bring them improved telecommunications solutions from our client, AT&T.We are looking for an AT... Show more
