Talent.com
McEwen & Associates, Inc
Front Office LeadMcEwen & Associates, Inc • Euless, Texas, United States
Front Office Lead

Front Office Lead

McEwen & Associates, Inc • Euless, Texas, United States
3 hours ago
Salary
$24.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
North Texas Center for Rheumatology is a well-established, physician-owned rheumatology practice with offices in Euless and Dallas. Our physicians are recognized among D Magazine's Best Doctors, and we're proud to provide bilingual, patient-centered care — including in-office musculoskeletal ultrasound — to a diverse community across the DFW mid-cities and Dallas. We're a collaborative, growing practice that values organization, accountability, and a great patient experience from the moment someone walks through the door.
We're looking for an experienced Front Office Lead to take ownership of our front desk operations. This is a hands-on leadership role — you'll work the front desk and lead it. You'll be the person who brings structure to check-in and check-out, builds the protocols our team follows, supervises and supports our front desk, scheduling, and call center staff, and serves as our in-house expert on insurance. This is not a full office manager position; it's a focused leadership role centered on front office operations and insurance, working closely with practice leadership. Because we operate two offices, flexibility to work at either location is essential.
If you're the kind of person who sees a disorganized process and immediately wants to fix it — and who genuinely understands how insurance works — this role is for you.
  • Organize and run daily front desk operations across the patient journey. Greeting, check-in, check-out, scheduling, and phones.
  • Build and enforce protocols. Create clear, written procedures for how each patient is checked in and out and hold the team to them consistently.
  • Lead the insurance function at the front desk. Verify eligibility and benefits, manage and track referrals, obtain and track prior authorizations, understand commercial and Medicare plans, and ensure copays and patient responsibility are collected accurately and up front.
  • Supervise and develop staff. Direct, train, and support the front office team — including front desk/reception, scheduling, and the call center; set expectations, provide coaching, and serve as the first point of escalation for complex patient and insurance issues.
  • Improve workflows. Identify bottlenecks and inefficiencies, recommend improvements, and help implement smoother processes across both locations. Support accurate reimbursement. Ensure patient demographic and insurance information is captured correctly to support clean claims and proper reimbursement.

Required:
  • 3+ years in a medical front office, with at least 1 year in a lead or supervisory capacity Strong, demonstrated knowledge of medical insurance eligibility/benefits verification, prior authorizations, and patient responsibility (copays, coinsurance, deductibles).
  • Hands-on experience with an EHR/practice management system.
  • Proven ability to create and enforce processes, and to hold a team accountable - Excellent organization, communication, and patient-service skills.
  • Flexibility to work at either office, with reliable transportation to travel between our Euless and Dallas locations as needed.

Preferred:
  • Bilingual (English/Spanish) — strongly preferred. Many of our patients are best served in Spanish, and this ability is a significant asset in this role.
  • Experience in a specialty practice — rheumatology, and familiarity with biologics/infusion prior authorizations, specialty pharmacy coordination, or buy-and-bill — is a strong plus.
  • Experience helping stand up or improve front desk protocols in a multi-provider or multi-location setting.

This role requires flexibility to travel to our Dallas office as needed — for example, to train staff or to provide front desk coverage.



    About McEwen & Associates, Inc:

    McEwen and Associates, Inc. is a medical services organization based in Irving, TX. We are committed to providing physicians and allied healthcare professionals with personalized and efficient service.

    Create a job alert for this search

    Front Office Lead • Euless, Texas, United States

    Similar jobs

    Medical Front Office

    Nextcare, Inc.Cedar Hill, TX, United States
    Full-time

    NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients.With offering... Show more

     • Promoted

    Front Office Manager - Marriott DFW Airport

    Remington HospitalityIrving, TX, United States
    Full-time

    Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.Greet and communicate cordially with guests, promptly and professionally check... Show more

     • Promoted

    Front Desk Manager

    O'Reilly Hospitality Management, LLCDenton, TX, United States
    Full-time

    Location: Home2 Suites by Hilton - Denton, TX.The Front Office Manager is responsible for overseeing the daily operations of the front desk/office, ensuring exceptional guest service standards are ... Show more

     • Promoted

    Bilingual Medical Front Office

    Heart and Vascular PartnersDuncanville, TX, United States
    Full-time

    As an Admissions Coordinator, you will greet patients for their health care visit and shepherd them through from first impression to on their way to treatment.Essential Functions of the Role: Creat... Show more

     • Promoted

    Front Office / Optical Sales

    EyeClinic MedicalLewisville, TX, United States
    Full-time +1

    About Us We are a small, family-oriented optometry practice in Lewisville seeking an experienced Front Office / Optical Sales Lead to join our team.We are committed to delivering exceptional patien... Show more

     • Promoted

    Front Office Coordinator - Arlington, TX

    TIBCO SoftwareArlington, TX, United States
    Full-time

    This position qualifies for up to a $1,000 Sign-On bonus.Apply today! Greater Purpose and Core Values:Athleticos Greater Purpose is to empower people, inspire hope and transform lives.We accomplish... Show more

     • Promoted

    Bilingual Business Development Center Associate

    Toyota of IrvingIrving, TX, United States
    Full-time

    Business Development Center Associate.Do you thrive on new technologies and innovative products? We're looking for energetic, motivated individuals to join our fast-paced and uniquely dynamic Busin... Show more

     • Promoted

    Operations Lead

    24 Hour FitnessLewisville, TX, United States
    Full-time

    The Operations Lead ensures that the club delivers an outstanding member experience every day by working closely with the General Manager and a team of club attendants and sales and service advisor... Show more

     • Promoted

    Assistant Front Office Manager

    Avion HospitalityGrapevine, TX, United States
    Full-time

    Front Office Assistant Manager.We are seeking a dedicated and professional Front Office Assistant Manager to join our dynamic hospitality team.This role offers an exciting opportunity to lead and s... Show more

     • Promoted

    Salon Manager

    Smart StyleDenton, TX, United States
    Full-time

    SALON MANAGER WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place.Leading with style, kindness, compassion, a... Show more

     • Promoted

    Front Office Manager

    Mehr ConsultancyIrving, TX, United States
    Full-time

    We are looking for a Front Office Manager to lead and manage the front desk operations of our hotel.The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guest... Show more

     • Promoted

    Front Desk Coordinator II (31766)

    GI AllianceSouthlake, TX, United States
    Full-time

    GI Alliance is seeking an experienced Front Desk Coordinator II.Duties of this position include, but are not limited to, the following: Position purpose Performs various clerical duties for offic... Show more

     • Promoted

    Team Lead-109010

    Extended Stay AmericaIrving, TX, United States
    Full-time

    The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performanc... Show more

     • Promoted

    Business Office Manager

    Lifepoint HealthArlington, TX, United States
    Full-time +1

    Texas Rehabilitation Hospital of Arlington is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast.We are driven by a profound commitment to prioritize... Show more

     • Promoted

    Front Office Supervisor

    Super 8 MotelsIrving, TX, United States
    Full-time

    Front Office SupervisorThis is a full-time, on-site position located at the Embassy Suites in Irving, TX.The Front Office Supervisor is responsible for overseeing all Front Office operations includ... Show more

     • Promoted

    Medical Office Specialist

    HCA HealthcareDenton, TX, United States
    Full-time

    Full time (Monday - Friday, days), no nights, no on call, no weekends, no holidays.Seeking a Medical Office Specialist for our practice who provides clerical expertise to ensure all patients receiv... Show more

     • Promoted

    Salon Manager

    Regis Haircare CorporationDenton, TX, United States
    Full-time

    SALON MANAGER WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place.Leading with style, kindness, compassion, a... Show more

     • Promoted

    Lead Development Representative

    Amadeus IT Group S.AIrving, TX, United States
    Permanent

    Lead Development Representative.Position type: Permanent, Hybrid.Location: Dallas, Texas, Miami Florida.About Your Business Area/Department:.We are a business development team focused on helping or... Show more

     • Promoted

    Front End Entry Level

    Albertsons CompanyColleyville, TX, United States
    Part-time

    Job Category Retail, Store Ops.Locations 4000 GLADE RD, COLLEYVILLE, TX, 76034, US.Apply Before 07/30/2026, 06:37 PM.When you begin your job with us working on the front-end as a courtesy clerk, cu... Show more

     • Promoted

    Leasing Admin - Marketing & Operations Focus

    Zen Living ManagementArlington, TX, United States
    Full-time

    Leasing Admin - Marketing & Operations Focus.At Zen Living Management, you'll be part of a vibrant team committed to excellence in the real estate sector.This Full-Time Leasing Admin position offer... Show more